Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communicati Finish ons, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
Job Description:
A Customer Success Management (CSM) plays a crucial role in ensuring that customers are satisfied with Keysight’s product services and continue to derive value from them. This job requires the development of customer success strategies and initiatives. Analyze customer data and feedback to identify trends and opportunities for improvement. Also need to collaborate with internal stakeholders to drive customer-centric initiatives and projects.
Responsibilities:
- Service Utilization and Adoption Analysis:
- Involves tracking and analyzing how customers are using a service and how well they are adopting it.
- Helps businesses understand customer behavior, identify areas for improvement.
- Customer Relationship Management:
- Build and maintain strong relationships with clients.
- Conduct regular check-ins to ensure customers are achieving their desired outcomes.
- Customer Support:
- Address customer inquiries and resolve issues promptly.
- Act as a liaison between the customer and internal teams to ensure customer needs are met.
- Customer Retention and Growth:
- Develop strategies to increase customer retention and minimize churn.
- Identify opportunities for upselling and cross-selling additional products or services.
- Feedback and Improvement:
- Gather and analyze customer feedback to improve the customer experience.
- Collaborate with Service, Sales, and Marketing teams to align on customer needs and satisfaction.
Qualifications
- Proven experience as a Customer Success Manager or in a similar role.
- Strong communication and interpersonal skills.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Technical knowledge related to the product or service being offered.
- A degree in communications, marketing, or a related field is often preferred.
Careers Privacy Statement
Finish ***Keysight is an Equal Opportunity Employer.***