Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- Engage with customers, sales and/or service representatives across Europe to deliver post-sales customer support, solving technical questions of varied scope and complexity.
- Manage day to day operations and workload expectations autonomously.
- Share technical expertise across the team and write deep technical articles for the customer knowledgebase
- Close cooperation with the Keysight product and software and solution centres. The technical support application engineer is the technical interface between the customers and the Keysight Worldwide support team.
- Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs.
- Deliver “Getting Started” and “Start Up Assistance” to customers remote and onsite.
- Develop into the Component Test knowledge expert within KeysightCare for products and solutions
Qualifications
- B.S. Electrical Engineering / Electronics & Comm or higher degree
- 10+ years’ experience with Keysight software and HW (e.g., PRT, TA, FTA, UXM, VSA, Propsim, Wavejudge)
- Customer support and development experience working in one of the following areas: Applications Engineer, EDA Technical Support, Design Flow Enablement, etc.
- Knowledge of fundamental concepts related to RRC/NAS/MAC/PDCP protocols and well versed with 3GPP specifications
- Demonstrable interest and commitment as an independent learner
- Past experience with and/or a willingness to learn programming skills (i.e., Python) on the job
- Clear written and verbal English communications skills, with the ability to explain sophisticated and complex subjects
- Experience with presenting detailed technical information or leading training courses
- Experience with sales and/or customer service; demonstrated ability to build relationships and loyalty with customers
Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***