Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- Engage with customers, sales and/or service representatives across EMEAI/APAC to deliver post-sales customer support, solving technical questions of varied scope and complexity.
- Manage day to day operations and workload expectations autonomously.
- Share technical expertise across the team and write deep technical articles for the customer knowledgebase
- Close cooperation with the Keysight product and software and solution centres. The technical support application engineer is the technical interface between the customers and the Keysight Worldwide support team.
- Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs.
- Deliver “Getting Started” and “Start Up Assistance” to customers remote and onsite.
- Develop into the Automation and L2-3 Protocol experts within KeysightCare for products and solutions
Qualifications
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
- Bachelor and/or Master’s degree in Computer Science/Information Technologies or science discipline.
- A strong level of English language required.
- Typically, 4-7 years relevant experience working in Automation.
- Python: Proficiency in Python automation, shell scripting, and databases.
- Automation: Experience with automation frameworks with the design and implementation of automated systems
- Solid understanding of Layer2-3 and protocols like OSPF, BGP routing knowledge. Knowledge on IxNetwork , tool is added advantage.
- Strong organisational skills, ability to multi-task, prioritise and work well under pressure.