Summary
The Associate Manager, Language Management is responsible for developing a high-performing network of specialized internal and external linguists to support IQVIA Language Solutions (LS) performance and growth. They lead a reduced team in the pursuit of their objectives and are a primary point of contact for them in people-management-related aspects. In doing so, they maintain excellent relationships and ensure successful collaboration with internal and external clients/stakeholders.

Key responsibilities
• Lead a team of Internal Linguists for them to perform according to the expectations of their role, in terms of goals and competencies.
• Assist Language Manager in the setting of goals for those Direct Reports, based on individual and team performance analyses and on LS defined strategic priorities.
• Achieve established utilization, volume, quality, and on-time delivery KPIs by reviewing high-visibility documents for priority clients.
• Provide linguistic feedback to the team of internal linguists on a monthly basis.
• Oversee the onboarding process of internal linguists to ensure they are in place within 3 months.
• Contribute to the hiring process by reviewing tests, participating in interviews, and discussing decisions with the Language Manager.
• Identify potential candidates for IL roles within the pool of External Linguists, and collaborate with the Talent Management team to assess future hiring potential.
• Actively contribute to improving the quality of the pool of External Linguists by collaborating with LQS, Talent Management and Onboarding PM team on a variety of initiatives.
• Lead initiatives and distribute and oversee responsibilities within the LM team to improve the quality of the pool of External Linguists and foster their engagement with LS.
• Produce, distribute, and present report/presentation materials to the Language Manager and potentially to the Associate Director of Language Management and member(s) of the Leadership Team.
• Identify and develop talent inside the team for succession planning and individual professional growth.
• Comply with relevant and applicable IQVIA Language Solutions SOPs and quality standards.
• Work closely with other IQVIA Language Solutions staff and contribute actively to other strategic initiatives as needed.
• Ensure all internal linguists are compliant with IQVIA Language Solutions defined standards in terms of experience and qualification.
• Carry out Quality Monitoring Processes within their team as needed and report challenges, progress, and results to the Language Manager.
• Follow IQVIA performance management and development best practices, with guidance from the Language Manager.
• Maintain accurate records of training activities, materials, and participant progress.
• Develop a culture of continued improvement, drive change, and challenge the status quo.

Required knowledge, skills and abilities
• Excellent written, interpersonal, and verbal communication skills. Fluency in English is essential; an additional language would be advantageous.
• Demonstrated ability to deliver results to the appropriate quality and time metrics, with a strong focus on performance KPIs, quality and compliance.
• Solid leadership and customer service skills.
• Ability to establish and maintain effective working relationships with team members, management, operations staff, clients, and executive management members, with demonstrated cultural and emotional intelligence.
• Ability to work collaboratively with cross-functional teams.
• Excellent business and industry awareness staying current on trends and impact on the business.
• Strong critical thinking and analytical skills, with excellent attention to detail to ensure that high quality standards are maintained.
• Ability to communicate vision of IQVIA Language Solutions and be an ambassador to the broader IQVIA.
• Be able to adapt to project needs and shift priorities regularly based on changing demands.
• Excellent presentation and MS Office skills.
• Experience working with XTRF and/or memoQ as well as with any TMS would be an advantage.
• Ability to follow instructions/guidelines, work independently and on own initiative.

Minimum required education and experience
• Bachelor's degree, ideally in a linguistic, business, or scientific field.
• Minimum of 7 years of experience in the Translation and Localization industry.
• 1 year of experience in leadership roles is desirable.
• Has worked as a professional linguist during at least 2 years.

Physical requirements
• Extensive use of keyboard requiring repetitive motion of fingers.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.
• Domestic and international travel eventually needed.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.