Project & Operations Coordinator

Location: Chesterfield, UK

Office based role

Quality Health, an IQVIA business, has been using a range of methodologies and technologies to measure and interpret patient, staff and service user experience for over 35 years. Our clients span local and internally in sectors from local and national NHS organisations , private Healthcare providers, voluntary organisation social care organisations; and other public sector clients.

Quality Health designs and delivers a wide range of innovative technology-enabled data collection mechanisms to gather insight from patients, service users, staff, and other stakeholders, including:

This role will support the development and implementation of projects, monitor the lifecycle of business-as-usual projects and provide support and assistance to the project and operations manager related to the assigned project(s). The role will support all project-related activities for assigned projects in accordance with SOPs, policies, and practices

Essential Functions

• Establish new processes and improve upon existing processes related to project support.

• Set up and maintenance of project documentation files and records according to the scope of work

• Create and coordinate information and communications for assigned projects.

• Update and maintain internal databases, tracking systems and project plans

• Facilitate effective and accurate programme material design and development, working to gain the appropriate approvals

• Prepare presentation materials for meetings and project summary data.

• Coordinate project team and customer meetings, identifying and planning appropriate medium (Web, telecon, face to face) and ensuring arrangements are handled appropriately. Determine and plan all meeting requirements in advance.

• Take and record minutes, notes and actions at assigned meetings, distribute and follow up accordingly.

• Create and track project timelines

• Coordinate with other teams within and across the organisation to identify and consolidate support processes.

• Will serve as primary backup contact for internal project team and for external stakeholders/customers as designated by project manager.

• Will undertake project management activities as directed by project manager

• Develop and maintain the project library, filing, recording and reporting systems.

• Define and document procedures in accordance with agreed methodology

• Maintain risk and issue logs and change control records.

Skills experience and competencies required

• Advanced level software and computer skills, including MS Office applications especially excel proven working experience of excel is essential

• Strong organisational skill with the ability to manage multiple priorities under pressure, trouble-shoot, and to meet short, and long-term deadlines

• Enjoy client interaction with the ability to establish and maintain effective working relationships with coworkers, managers and clients

• Strong communication and interpersonal skills

• Problem-solving skills

• Excellent written and verbal communication skills

• Excellent critical and creative thinking and analytical skills

• Results and detail-oriented approach to work delivery and output

• Ability to work effectively as a team member and independently, working under minimal supervision and managing time efficiently

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com