JOB OVERVIEW

The Manager of COA Project Management leads a team of Project Managers overseeing the translation and linguistic validation of Clinical Outcomes Assessments (COAs). As the copyright holder and author of these instruments, the organization relies on this role to uphold the integrity, operational execution, and qualify of COA assets. This role also oversees vendor relationships, supports the development of SOPs and training materials, and ensure the department is appropriately staffed to meet growing business needs.

RESPONSIBILITIES

• Lead, mentor, and manage a team of Project Managers handling COA translation and linguistic validation projects
• Oversee project planning, resource allocation, and delivery timelines to ensure high-quality execution across the team’s portfolio
• Act as a point of escalation for complex, high-priority projects or client-related issues, or operational challenges, providing timely resolution and guidance
• Ensure the accuracy, consistency, and integrity of COA assess through rigorous quality oversight and documentation practices
• Monitor and report on departmental KPIs, including delivery performance, quality metrics, software utilization, and client satisfaction
• Support the development, maintenance, and implementation of SOPs/WIs, training materials, and best practices for the team, aligning with organizational goals and industry best practices
• Drive operational improvements by identifying and addressing process gaps and implementing efficient, scalable solutions
• Continuously evaluate and improve processes for translations, leveraging feedback, industry trends, and technological/AI advancements
• Manage vendor relationships, ensuring external partners meet our quality, timeline, and compliance standards
• Oversee vendor onboarding, evaluation and performance reviews to ensure alignment with internal expectations
• Serve as an SME and the primary point of contact for COA translation and validation matters
• Coordinate cross-functionally with teams (e.g. Licensing and Sales, Contract, Legal, QA, RFQ, COA Mgmt.) to ensure COA project execution and processes are aligned across the organization
• Provide administrative and managerial support to the development lead and senior leadership, contributing to strategic departmental growth and planning, resourcing, service offering enhancements, and operational oversight
• Support and represent the department and organization both internally and externally, including participation in international conferences, industry forums, publications, and cross-functional meetings to support thought leadership and strategic alignment

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree in Life Sciences, Project Management, or Linguistics (MBA or other advanced degree preferred)
• 7+ years of experience in COA management, linguistic validation and eCOA implementation, clinical project management, clinical trials, or translation and localization in the life sciences industry, with a supervisory or managerial experience
• Prior COA project management or translation development experience would be ideal
• Experience in clinical or real-world research, pharmaceutical development, linguistic validation workflow management, scientific software or technical product development or management, management consulting, or similar roles
• Strong background in vendor management, quality assurance, and operational process development
• Knowledge of COA copyright practices and regulatory requirements in clinical research (preferred)

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written/verbal communication skills
  Fluency in English is essential, an additional language would be a strong asset
• Strong understanding of COA instrument handling, copyright management, and best practices of linguistic validation
• Proven experience managing vendor relationships, quality assurance and cross-functional collaboration
• Proficiency with translation technologies and tools such as CAT, TMS, AI-based platforms)
• Ability to present data with visualization to leadership
• Ability to establish and maintain effective working relationships with co-workers, managers and clients with demonstrated cultural and emotional intelligence
• Proficiency with project and data management tools (e.g. Smartsheet, Salesforce, Microsoft Dynamics, Power BI, etc.)

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $76,000.00 - $190,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.