IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA’s US Primary Intelligence business unit is a rapidly growing market research consulting business focused on the pharmaceutical and biotechnology industry. We conduct market research studies to address critical strategic and tactical business questions faced by our biopharmaceutical clients. We employ a wide variety of methodologies to best address client objectives.

We are seeking bright, motivated candidates for a full-time Associate Fieldwork Support Manager

The Field Operations position is responsible for successfully fielding market research projects in a time-sensitive environment. The position’s primary responsibility is leading the successful fielding of a market research project. This includes managing and matching client target lists against our large healthcare professional (HCP) panel, inviting HCPs to participate in quantitative online survey as well as qualitative telephone or in-person interviews, monitoring project status and quotas, managing daily communication and progress of vendor partners, proactively developing strategies and tactics to ensure the successful completion of the data collection phase within budget, and actively collaborating and communicating with the internal client facing team. The ideal candidate will be highly organized with strong project management skills, analytically minded, able and driven to problem solve, and detail oriented.

Candidates with experience in relational database structures and queries are strongly encouraged to apply.

Fielding Strategy for Market Research Projects

• Conduct client target list matches by matching client supplied lists against an internal proprietary panel of physicians and healthcare professionals
• Determine sample/project feasibility based on list match results (or internal panel counts), fielding statistics, and type of research being conducted
• Provide overall fielding strategy based on project requirements and timelines
• Contribute to growth of panel of physicians and HCPs in support of client projects and initiatives
• Proactively learn and use IQVIA’s secondary data assets to drive fielding decisions and panelist experience

Management of Fielding for Projects

• Set-up and launch healthcare professional surveys

• Analyze field progress daily and provide actionable project status updates

• Proactively develop strategies to solve recruitment and quota challenges

• Communicate and work closely with the internal client facing team to stay on timeline

• As needed, manage vendor partners that provide supplemental sample

• Manage fieldwork costs to a pre-planned budget

Required Knowledge/Skill Set:

• Extremely proficient in Excel

• Solid knowledge of Oracle SQL or MySQL relational databases and SQL programming language (Competency testing required)

• Experience working in either project management, fielding operations, or a similar position in the fieldwork or market research services space

• Excellent communication skills both oral and written and the ability to communicate back difficult/sensitive information in a tactful, measured manner

• Strong problem-solving skills using a systematic approach using available data, operational knowledge, and critical thinking skills

• Project management experience involving concurrent projects on tight deadlines, a plus

• Ability to communicate project risks/concerns to management, and set expectations

• Knowledge of the market research process and/or healthcare landscape helpful

Education/Experience:

• BS or equivalent in computer science or a related discipline

• 2-3 years of work experience in market research, fielding operations, or fieldwork service organization.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com