The Data Ingestion and Quality team plays a pivotal role in ensuring the seamless integration of data within IQVIA's Digital ecosystem. By handling the ingestion of data from diverse sources, the team guarantees that decision-makers have timely and accurate access to data, empowering them to derive actionable insights. The team focuses on ensuring that all data flowing through the IQVIA Digital ecosystem is efficiently ingested and readily accessible. By sourcing data from various systems, the team eliminates silos, thereby fostering a unified data repository.

Job Overview
Provides operational leadership (staffing and budgeting) for a group of client service professionals within a large market with primary responsibility for client service in their domain.

Essential Functions
• Plans and directs resources to ensure client satisfaction.
• Consults with clients on the uses of IQVIA products and services, developing solutions to client problems, as well as assessing the needs and developing methodologies to ensure account service teams are adequately trained and performing at optimal levels.
• Builds, develops and provides leadership within a client service team.

Qualifications
• Bachelor's Degree
• Nine (9) years related work experience
• Two (2) years experience as an IQVIA Client Service Rep
• Expert knowledge of the concepts, practices, reporting quality & integrity and procedures of the client service representative field.
• Expert knowledge of IQVIA products.
• Experience developing and managing others.
• Pharmaceutical experience preferred.
• Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).
• Change management/process analysis skills (e.g. business process re-engineering).
• Strong communication skills, including ability to train/present and deal tactfully with clients.
• Project management experience in overseeing or contributing in complex, multi-discipline projects.
• Managerial skills, including a strong focus on team building.
• Knowledge of IQVIA databases and report creation process.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $103,800.00 - $289,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.