Manager, Closeout Operations

Position Overview:

MedForce, an IQVIA business, provides best-in-class medical communication services to help life sciences companies connect with HCPs – and improve lives. Our services span the entire product life cycle for our clients in the pharmaceutical and medical device industry.

We are currently seeking an experienced Manager to join our Closeout Operations team in support of our ongoing medical education programs. Our Managers serve as subject matter experts within their project teams and are a point of escalation for ongoing client events in the closeout stage. In addition to leading Program Analysts, the Managers support the recruitment, training, retention, and development of standard operating procedures for our teams.

Primary responsibilities include, but are not limited to:

• Support in the creating, updating, and enhancing of standard operating procedures for the PA role.
• Assist in the recruitment of employees by taking an active part in the interview process.
• Assist in the design and implementation of effective methods to train new team members, educate the existing team members, and help to enhance performance and improve employee engagement and retention of other PAs.
• Provide leadership and day to day management to assigned PAs.
• Monitor and manage team workloads and provide support when necessary and ensure accuracy of their work.
• Provide regular timely feedback to PAs.
• Conduct annual performance reviews to maximize performance against goals.
• Manage all necessary performance improvement plans.
• Address compliance observations from the client.
• Collaborate with Associate Director, SP Closeout Operations to streamline overall closeout and analyst processes.
• Resolve employee conflicts, partnering with Human Resources, when necessary
• Collaborate with internal team members and departments, including:
  • Program Coordinators
  • Program Managers
  • Project Directors
  • Associate Directors of Operations
  • Account Managers/Directors
  • Finance
• Download closeout related reports and distribute to closeout team for review and action.
• Provide weekly Visa coding reports to Program Coordinators
• Adhere to standard operating procedures, client service level agreements and compliance guidelines.
• Ensure PAs follow company and client policies and procedures.
• Identify ways to improve workflows and help identify automations.
• Perform other job-related duties and tasks as assigned.

Qualifications & Software/Technology:

• Bachelor’s degree or equivalent education and work experience required.
• Excellent verbal and written communication, interpersonal, leadership, coaching, and conflict resolution skills
• Commitment to providing exceptional service to customers and support to staff members.
• Proven leadership capabilities and ability to mentor, train, and manage staff for success.
• Proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook, and Teams
• Minimum of 2 years of experience in pharmaceutical Speakers Bureau management role preferred.
• Minimum of 2 years supervising staff preferred.
• Expert level understanding of Pharma Guidelines and Sunshine Act.
  

Travel Requirements:

• This position may require up to 10% travel based on client needs.

Candidates applying for this remote position must reside in the same country where the job is located.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $49,500.00 - $124,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.