Purpose

The Associate Director, Project Management and Customer Onboarding is tasked with leading a team of Project Managers to ensure the successful onboarding of new customers. This must be achieved in compliance with IQVIA Language Solutions SOPs, while maintaining the highest standards of quality and meeting and exceeding customer expectations.

This role involves fostering strong relationships within the team, as well as with both internal and external stakeholders and clients. A key performance indicator for this position is customer satisfaction.

The ideal candidate will possess excellent commercial and communication skills, enabling seamless collaboration with IQVIA Language Solutions’ Commercial, Marketing, and Business Solutions teams to execute the company's commercial strategy effectively. Additional responsibilities may include participating in RFP processes and driving tool and process improvement initiatives.

This position reports to the Director of Delivery at IQVIA Language Solutions, who will define specific duties based on business needs.

Responsibilities

• Lead Project Management teams to achieve monthly and yearly objectives.

• Represent the delivery team in strategic RFP processes, as required.

• Engage with clients during onboarding and maintain strong relationships throughout the engagement lifecycle.

• Support the account management team from sales to onboarding as required. Develop and implement smooth onboarding plans for new clients.

• Assess client expectations and specifications, providing best practice advice to ensure content effectiveness and satisfaction.

• Manage escalations or issues with professionalism and resolve them effectively.

• Ensure compliance with relevant IQVIA procedures and SOPs.

Required Knowledge, Skills, and Abilities

• Proven experience in commercial and customer service roles within the translations and localization sector.

• Active participation in RFI and RFP processes.

• Relevant experience as a Translations Project Manager.

• Exceptional written and verbal communication skills.

• Fluency in English is essential; proficiency in an additional language is highly advantageous.

• Degree in Linguistics, Translation, or Localization-related disciplines preferred but not mandatory.

• Strong focus on project management effectiveness while maintaining high-quality standards.

• Ability to meet strict deadlines and handle competing priorities in dynamic environments.

• Superior problem-solving and analytical skills, including data collection, management, and presentation.

• Ability to follow instructions, work independently, and take initiative.

• Proficient IT skills and familiarity with XTRF, memoQ, or other TMS tools is a plus.

• Demonstrated ability to build effective working relationships with colleagues and clients, showcasing cultural and emotional intelligence.

• Capability to foster professional development among team members and contribute to succession planning.

Minimum Required Education and Experience

• Bachelor’s degree, ideally in a linguistic, business, or scientific field.

• Minimum of 10 years’ experience in the translations and localization industry, specifically for regulated industries and life sciences

• Minimum 5 years of experience leading teams as Director or Senior Director level.

Physical Requirements

• Frequent use of a keyboard, requiring repetitive motion of fingers.

• Regular use of telephone and face-to-face communication, requiring accurate speech perception.

• Prolonged sitting for extended periods.

• Availability to travel for occasional business meetings globally, based on client and production demands.
  ​

The information above outlines the general nature and level of work performed within this classification. It is not intended to provide a comprehensive inventory of all duties, responsibilities, and qualifications required for the role

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com