Client Delivery Director, Digital Products & Solutions

Overview

IQVIA Digital Products & Solutions (DP&S) is a global IQVIA business dedicated to driving our technology growth in an increasingly dynamic market environment. Through direct collaboration across IQVIA global and regional business units, we bring best-in-class technologies and tech-enabled solutions to help our global customers navigate the most complex challenges and improve their most critical processes areas.

Our team is currently seeking a Client Delivery Director, who will be responsible for overseeing technology implementation projects for IQVIA’s Compliance, Safety, and Regulatory products on a global scale. The Client Delivery Director will play a key part in ensuring satisfactory, quality delivery on client engagements, and will serve as a cross-functional leader, interacting with various internal and external team members to achieve success.

Primary Responsibilities:

• The Client Delivery Director will lead 60-80 technology implementation projects on average per year, serving as the primary point of contact and escalation for our clients.
• Serves as a cross-functional project leader, ensuring overall client satisfaction and delivery quality on engagements.
• Fosters long-term client relationships by leading impactful conversations that align with client goals and continue to add value through IQVIA solutions.
• Provides in-depth knowledge and expertise on IQVIA Compliance, Safety, and Regulatory products to assist clients in implementation, optimization, and troubleshooting.
• Manages client expectations across product capabilities, team deliverables, and hosting environments, ensuring timely and accurate fulfillment of ad-hoc requests.
• Leads a team of project managers, overseeing end-to-end project execution, tracking progress against timelines and successful delivery of key milestones.
• Ensures project team alignment with timelines, scope, and SLA compliance.
• Leads initiatives aimed at improving operational efficiency, and ensures sustainable change through continuous improvement methodologies.
• Provides mentorship and guidance to project team, cultivating a high-performing team culture and supporting individual career growth.
• Follows all established company procedures and industry guidelines to ensure consistent, compliant operations.
  

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum of 10 years’ experience in technology implementation and project management, life sciences or healthcare domain experience is highly preferred.
• Exceptional relationship-building and team leadership capabilities, with a focus on building cohesive, high-performing teams.
• Understanding of Life Sciences industry, including quality, regulatory, and safety compliance standards is preferred, but not required.
• Proven experience managing concurrent projects on a global scale.
• Ability to handle complex client engagements, resolving challenges through innovative solutions.
• Prior people management experience is highly preferred.
• Familiarity with IQVIA data assets, technology products, and other core offerings is preferred, but not required.

Candidates interested in this home-based opportunity must reside within the country where the position is posted.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $181,400.00 - $336,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.