Job Posting Title

Technical Writer

Job description

• Collaborate with teams such as engineering, quality, product management, release management, and other experts to create documentation focused on user education.
• Independently plan, research, and create comprehensive technical documentation from the ground up for new products and features with minimal initial guidance.
• Develop a wide array of user education materials, ranging from clear and effective product documentation (e.g., user guides, FAQs) to engaging and interactive online training modules (e.g., tutorials, knowledge base articles).
• Proactively conduct interviews with subject matter experts and meticulously analyze product specifications, design documents, and other technical resources to acquire in-depth knowledge.
• Rigorously ensure the accuracy, clarity, consistency, and grammatical correctness of all technical documentation, adhering to established style guides and standards.

Mandatory skills

• Creates top-notch, detailed, and precise documentation that is centered around the user.
• Has a combination of excellent communication abilities, a positive mindset, and an enthusiasm for mastering new tools and technologies.
• Is self-motivated and resourceful, capable of working independently with little assistance.
• Can resolve problems with publishing tools independently, without needing help from other team members.
• Has the ability to work efficiently and handle pressure effectively.

Desired Skills

• Utilize proficiency in technical communication methods to enhance processes such as Document Development, Maintenance, and Support.
• Working knowledge of Jira and Confluence, or similar platforms.
• Working knowledge of either MadCap Flare or Adobe RoboHelp.
• Awareness of Digital Adoption Platforms, which are increasingly being used to enhance user assistance and onboarding experiences.
• Proficient in working with numbers and calculations.
• Experience as an effective technical writer, preferably in an agile development environment.

Requirements

• Bachelor’s degree in English, Computer Science, Technical Writing, or a related field of study.
• 4-6 years of core technical writing experience
• Excellent verbal, written, presentation, and interpersonal communication skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com