Roles and Responsibilities

• Ensures that the appropriate processes are adequately documented and followed across all systems.
• Converts data received from the data suppliers into IQVIA standard format as per instructions.
• Received sales, product, manufacturer and customer files are processed using the relevant IQVIA applications and procedures to produce the relevant coding for the period.
• Oversees all quality assurance testing and ensures that all testing is carried out prior to deliverable dispatch.
• Responsible for timely completion of all QC-related production tasks including the off-cycle reports and other relevant tasks.
• Conducts various checks to capture any data anomaly prior to the release of client deliverables.
• Maintains the data quality by analyzing various reports that generate transactions which have potential issues.
• Performs data checks by analyzing results and trends.
• Provides impact analysis of identified data corrections.
• Understands and can effectively communicate routine database processes.
• Serves as subject resource on relevant production area, answering queries.
• Reviews problems arising during the process and ensures successful resolution.
• Communicates actively with other departments/ functions to inform of task status or to resolve problems.
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
• May provide input for new system development, including requirement gathering, UAT and implementation.
• Contributes on identifying process improvement opportunities.
• Perform functions as directed by the Manager

List of required skills for this role:

• Bachelor’s degree or equivalent with minimum of two (2) years’ experience in relevant production area.
• Preferably graduate of Mathematics, Statistics, Information Technology, Computer Science or other technical related fields. If not, experience in an IT and Data Analytics should be sufficient.
• Strong interpersonal, written and verbal communication skills.
• Demonstrates good problem solving, analytical and data analytical skills.
• Has a strong customer focus, an attention to detail, good analytical and problem solving skills.
• Ability to proactively identify complex problems and develop solutions or provide recommendations to solve problems.
• Ability to guide the work of others within a team environment.
• Ability to work under time constraints and changing work volumes.
• Strong PC literacy skills including MS Excel and MS Access.
• Sound technical skills SQL with an understanding of relational databases and basic SAS knowledge is required.
• Knowledge and ability to read and write SQL statements and be able to run queries and create some QC script.
• Job requires flexibility to transition to a new task will require quick grasp on different processes from time to time.
• Able to work EMEA and US Time Zones ( Shifting)

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com