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HelpDesk (Technical Customer Support) - German Native Speaker / Spain Remote



IT, Customer Service
Madrid, Spain
Posted on Thursday, July 4, 2024

Join us on our exciting journey!

We are looking for a Technical Support Analyst, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.

If you want to play a key role in a multicultural, dynamic and committed fun team this could be the role for you!

Our ideal candidate: Skills & other requirements

  • At least with 2 years of call center experience.
  • German Native Speaker plus High English Level.
  • Helpdesk / Technical Support background is required.
  • Amenable in shifting schedules.
  • Understands his / her key performance indicators.
  • Understand the relationship of work quality and how it impacts efficiency.
  • Had a good stint in the from previous organizations – not a call center hopper.
  • Ability to work with other team members.
  • Someone who understands technical troubleshooting (eg: Active Directory, LAN, Sound Card, Routers, etc.).
  • Someone who has strong logic formulation or thought process.
  • Thinking out loud.

We invite you to join IQVIA™

  • Recognized by Great Place to Work as the second best company to work for in Spain (March 2019)

  • FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020)
  • Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
  • Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
  • A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
  • IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at