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Project Support Associate



Customer Service, Operations
Reading, UK
Posted on Friday, June 7, 2024

IQVIA are seeking a dedicated and detail-oriented Project Support Associate to join our team. As a Project Support Associate, you will play a crucial role in ensuring the smooth operation of complex projects and maintaining strong client relationships.

This is a hybrid role based in Reading (1 day per week in the office).


  • Provide comprehensive administrative support to field-based staff working on large, customer-managed projects.
  • Act as an internal line manager for employees allocated to complex projects or multiple project teams.
  • Collaborate with Project Managers and Directors to enhance client relationships and increase employee engagement.
  • Serve as the main internal contact for employees from induction to separation.
  • Coordinate cross-functionally with Finance, HR, HRPSC, and other relevant departments to ensure effective service delivery.
  • Monitor project performance trends, highlighting cost implications related to absences or sickness.
  • Support month-end administration and team coordination.
  • Keep Project Directors informed through reports and trackers on project matters and issues.

Essential Functions:

  • Collaborate with the Team Coordinator function to understand its contribution to the Commercial business.
  • Be the point of contact for project-related queries, addressing issues or directing them to the appropriate contact.
  • Follow processes and procedures (new employee, leaver, transfer) to ensure effective team administration.
  • Update relevant systems (e.g., PeopleSoft Financials, Orange Billing Manager, Eagle, PeopleSoft Expenses).
  • Track absence levels and identify sickness trends within the project.
  • Assist in producing and documenting presentations and organising team/customer meetings.
  • Support month-end administration, including financial tracking for project revenue recognition.
  • Ensure requisitions and invoices are coded correctly for billing purposes.
  • Liaise with customers to address issues or escalate them as needed.

Required Experience:

  • Secondary School Qualifications (or equivalent)
  • 2-5 years of related experience
  • Excellent verbal and written communication skills
  • Strong telephone manner and team working skills
  • Flexible attitude toward work and good prioritization skills
  • Ability to establish and maintain effective relationships with co-workers, managers, and clients
  • Proactive problem-solving abilities and the ability to make appropriate decisions within scope
  • Willingness to share experiences and learning with colleagues
  • Intermediate understanding of Word, PowerPoint, and Excel

If you’re a proactive and organized professional who thrives in a fast-paced environment, then please apply for this exciting opportunity!

Please note: Sponsorship is not available for this opportunity




IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at