IT SUPPORT SPECIALIST (6-MONTH TERM)
INVEST OTTAWA – OPERATIONS

The IT Support Specialist provides hands-on first- and second-level technical support across the organization, assisting staff at the main office and across all Invest Ottawa sites. This term role is designed to expand the team’s operational capacity during a period of transition. The successful candidate will be comfortable working independently on routine IT tasks, collaborating closely with on-site staff, and escalating complex issues appropriately. Reporting to the Director, IT, Systems & Security, this role plays a key part in ensuring staff productivity, system reliability, and well-maintained IT assets across Invest Ottawa.

Corporate Pay Band B: $27.90- $41.85

Hiring Salary Range: $27.90-$38.36

WHAT YOU WILL BE DOING

• Provide technical support through a ticketing system and in-person across all Invest Ottawa sites, resolving hardware, software, and network-related issues across Windows, macOS, and mobile devices
• Configure and deploy devices (Windows, macOS, Android, iOS), including setup of user accounts, Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive), VPN, antivirus, printing, and backup solutions
• Support Active Directory and Azure AD account management, including onboarding and offboarding processes
• Set up and troubleshoot AV and video conferencing equipment for meetings, events, and programming
• Assist with IT infrastructure initiatives such as device rollouts, network upgrades, and software deployments
• Maintain accurate IT asset inventory, tracking hardware, software, and licensing changes
• Coordinate with vendors for equipment procurement, repairs, and warranty support as directed
• Support basic network and infrastructure tasks, including connectivity troubleshooting and hands-on work at secondary sites
• Document support activities, resolutions, and recurring issues, identifying trends and escalating where appropriate
• Contribute to IT security practices by adhering to policies and reinforcing best practices with staff
• Build strong working relationships across teams by providing responsive, professional support and clear communication
• Assist with training sessions and onboarding by preparing devices and providing basic user guidance

WHAT YOU HAVE ACCOMPLISHED/GAINED THROUGHOUT YOUR CAREER :

• 2+ years of hands-on IT support experience in a professional environment
• Experience supporting Windows and macOS systems, including troubleshooting and device configuration
• Proficiency with Microsoft 365 and Azure AD / Active Directory
• Experience with AV and presentation technologies (video conferencing, projectors, display systems)
• Strong understanding of network hardware (switches, wireless access points, firewalls) and basic troubleshooting
• Experience with Intune or other Mobile Device Management (MDM) platforms
• Ability to work independently, manage competing priorities, and support multiple locations
• Strong communication skills with the ability to explain technical concepts to non-technical users

• Experience with ticketing systems (e.g., FreshService or similar) is an asset
• CompTIA A+, Network+, or Microsoft certifications is an asset

Do you have some of these skills but maybe not all? We still encourage you to apply as we would love to review your unique application and learn more about you!

At Invest Ottawa and Bayview Yards, we know that diversity, inclusion and a sense of belongingness are critical success factors for globally competitive organizations and are required to drive sustainable wealth creation and prosperity across our region. We prioritize the creation of an inclusive culture and infuse diversity into our programs, operations and governance. As an equal opportunity employer that doesn’t simply accept difference but celebrates, support and thrives because of it, we invite all qualified candidates to apply, and especially encourage those who identify as members of underrepresented groups.

Invest Ottawa and Bayview Yards are determined to provide a barrier-free work environment, starting with the hiring process. If you require accommodation during any phase of the evaluation process, please contact hr@investottawa.ca to request specialized accommodation. Do know, all information received in relation to accommodation will be kept confidential. At Invest Ottawa and Bayview Yards, we are focused on doing better and committed to leading by example because it’s what’s best for us, our culture and our community.

We may use an AI‑enabled assistant to take notes during our recruitment process to help our team stay present and engaged during interviews. The tool does not screen, assess, or select applicants, and all hiring decisions are made by people. We welcome inquiries about AI use and/or requests for accommodations at any stage of the hiring process. Personal information (including recordings, transcripts, and summaries) is safeguarded in line with our privacy policy and applicable Ontario privacy legislation.