● Provide post-sales services for software implementation, scripting, upgrades and migrations

● Work closely with customer and project team to ensure all deliverables are executed successfully, with quality, on time and on budget

● Rapidly generate customer trust and confidence

● Display a high level of technical knowledge and consistent service throughout all interactions

● Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases, commands and parameters

● Drive onsite and/or remote project workshops and consultation with the customer

● Provide customer-facing technical documentation, including Acceptance Test Plans

● Write high quality scripts as required for the solution delivery, migration, static data import etc.

● Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project

● Deliver onsite and/or remote product training to customers

● Conduct knowledge transfer to handoff project to technical support

● Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support

● Develop best practices for the services’ team

Qualifications:

● Bachelor’s degree, in computer science, computer engineering or related technical discipline -- or an equivalent combination of education and experience

● 4 to 5 years' experience in a customer-facing role, implementing complex software solutions

● Excellent communication, facilitation, and organization skills

● A strong desire to learn, experience new challenges and grow into positions of increasing responsibility

● Demonstrated ability to influence customers, internal stakeholders and technical teams through credible knowledge and experience, persuasion and influencing skills

● Possess superior written and oral communication, time management, organizational and presentation skills with the ability to negotiate and collaborate to achieve vision

● Strong ability to work independently within virtual teams, across multiple time zones

● Positive attitude and strong work ethic

● Ability to manage customer expectations

● Strong analytical problem-solving skills, expert troubleshooting skills, and ability to solve technical challenges

● Strong VM, Unix/Linux, and Unix shell scripting skills

● Experience developing with JavaScript, Python, Perl

● Experience working with SQL and knowledge of relational data models

● Knowledge of Security architectures and firewalls

● Network knowledge and skills (TCP/IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.)

● Knowledge of telecommunications domain and standards (TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, etc)

● Prior experience of Cloud Computing concepts (AWS)

● Prior experience with containerised solutions using Kubernetes, Dockers, Helm

● Experience working with BSS/OSS must

● Understanding of complex deployment architectures and ability to design scalable and HA systems

● Flexibility in working schedule, based on client needs, to accommodate time zones across the Americas

● Ability to travel internationally up to 15% of the time

● Excellent command, highly proficient in spoken and written English

Nice to Have:

● Prior experience of Cloud Computing concepts (GCP, Microsoft Azure)

● Database deployment and administration skills, specifically with Oracle, MySQL and/or MongoDB

● Experience working with Ansible and YAML

● Telecoms or Cable Operator experience and exposure

● Experience with monitoring tools such as MRTG, Nagios, Cacti, Sniffer etc.

● Experience working with REST APIs, SOAP APIs and software integrations

● Knowledge of load balancing, HTTP Server setup using NGINX, HAProxy

● Exposure to technologies, products OpenLDAP, ElasticSearch, Kibana, Kafka, Postman

Ready to join the evolution?