Division: IGM-Tech

Location: Winnipeg

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Under IGM Financial's unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.

At IG Wealth Management, our vision is to inspire financial confidence.

This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and center.

You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.

IG Wealth Management is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

Job Description

The Senior Cloud Platform Specialist is an energetic, service-oriented technical expert responsible for ensuring operational excellence in support of the IGM Technology infrastructure portfolio. The ideal candidate will have a strong cross-discipline IT background, working seamlessly in a hybrid/multi-vendor environment, and will be passionate about driving increased service availability and consistency of delivery through refinement of processes, documentation, and toolset. The candidate will need to bring teams together to problem-solve, creatively address service-impacting issues, eliminate pain points, or facilitate improvements, and should thrive in a collaborative environment. The successful candidate will be considered a service-oriented technology professional, with excellent logic and problem-solving skills and a drive to make a difference.

Key Responsibilities

• Provide operational support for a key multi-cloud, multi-vendor platform with high availability requirements.

• Ensure effective monitoring of platform availability, responsiveness, health, security, and integrity of systems, including infrastructure maintenance and patching activities.

• Manage third-party service providers in a hybrid-outsourced environment.

• Establish and continually refine technology management processes, including continuous improvement, root cause analysis, and critical outage response capabilities.

• Engage in performance and fault analysis for issues requiring in-depth, extended investigation. Recommend unique approaches to issue resolution, including situation analysis, testing strategies, and fault reproduction.

• Provide expert technology platform support for change implementation processes, including impact analysis, method of procedure review, implementation, and verification.

• Maintain current operational reference documentation and update as changes are introduced to the environment.

• Identify end-user reported incident trends and document knowledge articles to aid in first-level resolution.

• Support operations-focused projects with an emphasis on operational transition activities.

Required Knowledge/Skills

• Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, or equivalent.

• Minimum 5-7 years of progressively responsible experience in an infrastructure service delivery environment.

• Expert proficiency in Citrix, Windows Server and Linux platforms.

• Experience within a 24x7 production environment, preferably across multiple data centers and third-party service providers.

• Knowledge of cloud-based IaaS environment management; certifications in GCP and Azure are an asset.

• Knowledge of IP networking, including LAN, Wireless, SDWAN, and VPN technologies; certifications with Cisco, Palo Alto are an asset.

• Knowledge of ITSM or ITOM activities and their role and implementation in a large corporation; applicable certifications are an asset.

• Knowledge of the ServiceNow platform.

• Ability to be stationary for long periods.

• Exceptional communication, organization, time management skills, and strong personal commitment to quality service.

• 24x7 on-call requirement (excluding vacation and health days).

Preferred Qualifications

• Knowledge of Google Cloud Platform, Azure, Windows Server, Linux (Redhat Enterprise preferred), LAN/WAN/Wireless Networking, Palo Alto, DNS/DHCP, Active Directory, Actifio backup solutions, ControlUp, and Datadog.

• Experience in the Canadian financial industry.

• Bilingual (English, French preferred)

Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers

We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.

IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by May 14, 2025.

#LI-KN1

#LI-Hybrid