Division: IGM Corporate Operations

Location: Winnipeg or Toronto

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Under IGM Financial's unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.

At IG Wealth Management, our vision is to inspire financial confidence.

This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.

You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.

IG Wealth Management is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

Department Summary:

The Real Estate and Facilities department provides the strategy, project delivery, leasing and facility operational management of IGM’s corporate campuses, over 100 IG Wealth Management locations across Canada, and a handful of international Mackenzie Investment distribution offices. It delivers services through its employees and key partners across Canada, with a strong orientation to Operational Excellence and a modern, effective client, advisor, and employee experience for all work locations.

Job Description:

Reporting to the Chief Operating Officer of IGM Financial, the Vice-President, Real Estate and Facilities is responsible for the strategy, delivery, leasing and facility operational management of IGM’s corporate campuses (Toronto, Montreal, and Winnipeg) and distribution offices across the country. This role, in partnership with senior leadership from the business and Human Resources, is accountable for developing the glidepath for new, relocations, and renovation real estate projects that deliver a modern, cost-efficient employee, advisor, and client experience in all properties that can scale with the employee base. The role is accountable for delivering all aspects of real estate projects, inclusive of facility design to appropriate brand standards, conducting test fits, supplier management, project management, build, fit and finishes, and transition to operations.

The role is accountable for all lease management activities for all properties, including regular industry scanning for modern configurable or turn-key wealth management spaces, competitive sourcing of new properties, renewals, defining clear services with appropriate standards and service levels that comply with local laws and regulations, and the administration and management of all contracts and key supplier/landlord relationship management and governance.

The role is responsible for clear and effective policies, processes, and procedures and the measurement and reporting of service delivery to the team and the Executive. The role is responsible for Workplace Health and Safety policies and processes, inclusive of incident reporting and remediating root cause accordingly. Lastly, the role is accountable for the fulfillment of workplace guest service requests such as townhalls, workplace reservations, parking, bike locker, and gyms for corporate compasses while also ensuring timely response and resolution for all break/fix incidents for all properties in scope. This includes ensuring effective property management via key partners, including building mechanical, cafeteria, waste management, security, janitorial, shredding, coffee services, etc., including preventative maintenance and asset management activities.

Key Responsibilities:

• Establishes and implements real estate strategies that have short to mid-term (1 to 3 years+) impact on the firm’s operating leverage and cost optimization.

• Responsible for several millions in annual spend including significantly large, complex, and concurrent real estate delivery projects, key partner contract annual values, and employee/contractor labor.

• Responsible for Workplace Health and Safety processes and protocols

• Evaluate new properties in market to ensure alignment with organizational requirements, inclusive of space fit and design services.

• Develop and implement financial strategies to maximize most effective delivery and operations of real estate.

• Negotiate real estate deals and strategic lease structures with landlords.

• Provide strategic and operational direction and leadership to facilities teams (employees and partners)

• Oversee building operations (break/fix, guest services, and property management (outsourced)) and daily site operations (moves, occupancy planning, security services, and workplace health and safety)

• Policy, process, and procedure development and maintenance for internal SOPs as well as employee guidance relates to issue report, requesting real estate services, etc.

• Measurement of KPIS, service standards, and management reporting of actuals vs. targets

• Provide project management services (in-sourced and outsourced) for corporate campus and field offices.

• Lease lifecycle management and administration services.

Requirements

• Bachelor’s degree in real estate, Business Administration, or Facilities Management considered an asset.

• Certified Facility Manager (CFM) or Real Property Administrator (RPA) certifications considered an asset.

• 7+ years of experience with:

  • Excellent leadership, planning, problem solving, project management, supervisory and communication skills, both written and verbal

  • Track record managing a large portfolio of retail real estate projects and operations.

  • Proven expertise developing and leading sophisticated strategic initiatives, with experience delivering successful outcomes.

  • Ability to initiate and develop relationships to effectively collaborate with internal and external team members in a matrix environment.

  • A consumer-first attitude with curiosity and passion to deliver against unmet needs.

  • Confidence and ability to apply financial and operational considerations to develop strategies and execution plans.

  • Sustainability initiatives and energy-efficient practices

• Outstanding negotiation skills with demonstrated track record of large scale and complex contract negotiations.

• Strong financial modeling skills

• Strong presentation, facilitation, and coaching skills

Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers

We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.

IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by December 10, 2024.

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