Division: IGM Technology

Location: Toronto or Winnipeg

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Under IGM Financial's unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.

At IG Wealth Management, our vision is to inspire financial confidence.

This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.

You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.

IG Wealth Management is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

The Role:

IGM Technology is looking for a Senior Manager, Application Delivery for its Investors Group location in Winnipeg or Toronto. The successful candidate will be report to the Director, Application Support.

The Senior Manager, Application Delivery is a dynamic, service-oriented, and technically adept leader responsible for overseeing application support activities within the IGM Technology division. The ideal candidate will exhibit an active management style, possess a deep understanding of application support, and have experience in a hybrid/multi-vendor environment. They will be passionate about addressing the technology needs of our Advisors, Clients, and Business, ensuring a seamless and positive experience.

This role requires someone who can unite teams to solve problems, creatively tackle opportunities to eliminate pain points, and facilitate improvements. The candidate should foster a collaborative environment and demonstrate calm leadership under pressure. The successful candidate will be an independent, service-oriented technology professional with excellent logical and problem-solving skills, a drive to make a difference, and the ability to manage upwards effectively.

Key Responsibilities:

• Platform Management: Oversee critical multi-system(s), multi-vendor(s) application platform with stringent high availability requirements.

• Incident and Problem Management: Develop and continuously improve incident and problem management processes, including root cause analysis and critical outage response for the application platforms.

• Monitoring and Maintenance: Ensure effective monitoring of platform availability, responsiveness, health, security, and integrity, including application maintenance and patching activities.

• Vendor Management: Manage third-party service providers in a hybrid-outsourced environment.

• Project Support: Provide operational support for projects and transition activities.

• Security and Compliance: Support internal and external application security and compliance audits.

• Financial Planning: Participate in annual business planning and budgeting for your area of responsibility, ensuring financial targets are met.

• Collaboration: Work closely with project managers, BAU leads, and other support teams to foster cohesive project strategies and ensure effective synergy throughout all phases of development, testing, and deployment.

• Innovation and DevOps: Promote an entrepreneurial culture that research, tests, and implements innovative ideas and trends for application support and DevOps structures.

• Leadership and Optimization: Collaborate with other application support leaders to ensure support methodologies, processes, and standards are current and optimized, improving operational and support practices.

• Resource Planning: Plan and estimate resource requirements effectively.

• Team Management: Manage, mentor, and develop all team members, including team composition, hiring, motivation, retention, performance/rewards assessments, and development/corrective actions.

Knowledge/Skill Requirements:

• Educational Background: Bachelor’s degree in computer information systems, Management Information Systems, Computer Science, or a related field.

• Experience: 5-7 years of progressively responsible experience in an application delivery environment, with leadership experience being advantageous.

• Production Environment: Experience in a 24x7 production environment, ideally across multiple data centers and third-party service providers.

• Methodologies and Tools: Familiarity with modern methodologies, standards, frameworks, and tools for application delivery and support is beneficial.

• ITSM/ITOM Knowledge: Understanding of IT Service Management (ITSM) or IT Operations Management (ITOM) activities and their implementation in large corporations, with relevant certifications being a plus.

• ServiceNow Expertise: Proficiency with the ServiceNow platform and the ability to analyze trends in incident management.

• Project Management: Knowledge of IT project management principles and practices, including scope, issue, and risk management, with the ability to manage multiple initiatives.

• Physical Requirements: Ability to remain stationary for extended periods.

• Soft Skills: Exceptional communication, organization, and time management skills, along with a strong personal commitment to quality service.

• On-Call Requirement: Availability for 24x7 on-call duties, excluding vacation and health days.

Asset:

• Knowledge of Salesforce platform

• Canadian Financial industry experience

• Bilingual (English, French preferred)

Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers

We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.

IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by November 5, 2024.

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