If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of

Senior Quality Assurance Analyst

The Role

The QA & Test Manager will be accountable for leading and managing a team of exploratory testers who are embedded within cross functional teams. The role will be the point of responsibility and escalation for the QA and test activities within the product line. This will include ensuring that requirements are end to end focused and the test scope is understood, agreed and achieved. Ensuring QA Testers in the Product line are adopting and utilising available Digital testing tooling, processes, framework to maximise test automation.

As a QA & Test Manager you will be responsible for securing and allocating resource to support all XFT teams within the product line.

Responsibilities

• Supervision and direct leadership of QA team (up to 8 FTE) activity, ensuring standards are met (Quality Assurance)
• Escalation point for programme issues and concerns.
• Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers.
• Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases.
• Management of testing activity/resources across a portfolio of projects/initiatives.
• Quality Control
• Proactive and reactive resource management – ensuring specialists are identified and are able to support testing activities
• Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate.
• Accountability for ensuring effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live

Experience and Qualifications:

• Excellent knowledge of the testing process, digital channels, and customer expectations
• Past working experience in a relevant QA roles , i.e. Exploratory Quality Assurance (QA) Lead / Manager
• Good understanding of project methodology, frameworks and best practice
• Knowledge of the Agile development methodology and experience of working using these techniques
• Working knowledge of test tools such as Jira and Confluence
• ISTQB qualification
• Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
• Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, e.g. commercials, risk, customer experience; determine the implications and make recommendations as needed.
• Highly developed communication skills, both written and verbal, to explain complex or technical issues

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***