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Collections Associate - DCA - Wealth & Personal Banking

HSBC Bank Canada

HSBC Bank Canada

Posted on Tuesday, April 2, 2024
Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Collections Associate - DCA.

Principal Responsibilities

  • Responsible for dunning on all overlimit, delinquent and revoked RBWM Secured & Unsecured accounts to control / minimize default rate / losses
  • By doing quality and quantity dunning and recommend appropriate actions
  • By being effective in securing promises to pay
  • By handling difficult and complex situations when necessary
  • By negotiating with customers to work out viable solutions with cost effective measures to achieve performance
  • To work with lawyers closely and adopt best legal actions with maximum recoveries at minimal costs
  • To work with Credit Counselling Singapore and adopt best repayment plan for customers
  • To create a professional and friendly environment
  • By providing timely, flexible and efficient service to our customers
  • Written correspondences should be acted upon within the expected turnaround
  • Maximise productivity and efficiency
  • Updating memos accurately at a reasonable speed, using RDF in ECAFE/Cyber where relevant
  • Responsible for monitoring individual/DCA/Law Firms effectiveness and performance including the performance of the trainees assigned to
  • Ensuring appropriate and prompt action taken to recover the debt
  • System and daily issues
  • By reviewing and recommending enhancements including system enhancements to improve current workflow/processes to minimise manual input to increase operationally efficiency
  • 2 years related collections experience and is able to manage and review delinquent/revoke/written off RBWM both Secured & Unsecured accounts by recommending an effective Collections actions reflecting a balanced approach towards limiting financial losses such as
  • Control flow through prior to write-off
  • Maximize Recoveries
  • Handle all accounts impacted by MAS Regulatory Change, non-English speaking calls transferred from Offshore Team and Debt Restructuring Requests
  • Monitor and supervise External Debt Collections Agencies (DCA), Legal Recovery Law Firm in carry out HSBC values and Protect HSBC Data at all times
  • Manage/Review draft response on exceptional collections cases such as customers’ feedback, MAS letter
  • Participate in UAT, take on adhoc projects or any assignments over and above the given portfolio
  • Liaison with external parties such as Lawyer, Credit Counselling Singapore, Associations Banks of Singapore, MAS and HSBC overseas counterparts
  • Preferably with minimum of 2 years of related collections experience but fresh grad may apply

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.