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Digital Manager, Wholesale Digital Channels (Req. ID:24A011)

HSBC Bank Canada

HSBC Bank Canada

Posted on Tuesday, April 2, 2024
Job Advert Details

Department Profile:

Global Payments Solutions (GPS) is an integral part of our client proposition and employs our global network to capture market share and deliver growth.

We process more than four billion payments every year and facilitate cross-border payments in more than 130 currencies, to over 175 countries and territories.

Our payments business connects clients worldwide and enables efficient movement of cash through cash management products across payables, receivables, clearing and foreign currency, liquidity, and liability and investments.

Role Purpose:

The Wholesale Digital function aims to drive digitization at scale by transforming our customer experience across product verticals for both the Global Payments Solutions (GPS) and Global Trade and Receivables Finance (GTRF) businesses. These businesses cover over 90% of the world’s trade and capital flows, with access to over 150 clearing systems across 95% of Fortune 100 companies. We are uniquely positioned to help our customers with their working capital needs, mitigate global trade risk, make payments, reconcile receivables, and manage their liquidity by maximizing the use of capital.

Principal Accountabilities:

  • Support delivery of HSBC’s customer facing digital channels, propositions and capabilities in a manner that is sufficiently flexible, scalable, simple and consistent in meeting the needs of both global and local businesses.
  • Drive the value proposition, positioning HSBC as a leading provider of digital services across the various customer segments that we serve.
  • Contribute and deliver to business initiatives in alignment with HSBC’s strategic objectives.
  • Work closely with relationship coverage team and functional partners across Product, Sales, Service and Information Technology.
  • Support the development and distribution of digital business analytics, including analysis and reporting.
  • Position our digital channels competitively as a leading provider of digital services.
  • Set expectations, share best practice and manage, monitor, coach and develop the team and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.
  • Lead and encourage constructive cross country and cross business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with the bank’s diversity policy or the best interests of the business and its customers.
  • Drive digital to replace paper or telephone, e penetration targets and controlling costs


Experience, Skills and Qualifications:

  • Strong individual contributor and good team player
  • Exposure to dealing with corporate customers
  • Experienced project or programme manager with relationship management skills or industry product specialist
  • High level of business acumen and commercial awareness, together with a sound knowledge of the full range of transaction banking products commerce and ecommerce
  • High level oral (English, Japanese) and written communication skills and presentation skills including public speaking.
  • Complex and analytical reasoning
  • Duration/Tenure in current role should be a minimum of 18 months before an internal applicant can apply for a new role. Where hiring managers and line managers mutually agree, duration/tenure in current role can be less. In the event that a hiring manager and current line manager fail to reach an agreement, the minimum tenure in a role before an internal applicant can apply for a new role remains.
Candidate with less relevant experience or skills may be offered a lower Global Career Band.