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CX Op Exc Professional

Honeywell International

Honeywell International

Mexico City, Mexico
Posted on Friday, June 7, 2024

Join a team recognized for leadership, innovation and diversity

The Customer Service Subject Matter Expert is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. As well creating the right environment and mind-set for the rest of the Customer Service Team.

Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs as training will be required from the SME to the rest of the team.

Key Responsibilities

  • Work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery, and billing.
  • Clear concise communications with local office support & Operations.
    Work within guidelines of Global policies and processes, utilization of a COE and local office support model to maximize productivity.
  • To be a champion for continuous improvement through the ongoing review of processes and controls to deliver best in class customer service and order management fulfilment.
  • Order Processing & Order Management for LATAM.
  • Follow & Comply with Customer Experience policies.
  • Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business, Leaders, Logistics and ISC personnel.
  • Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling.


  • English Fluent is mandatory.
  • Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures.
  • Ability to interact with a wide variety of customers in various countries.
  • Demonstrates an ability to understand customer requirements and priorities to make the right business decisions' skills.
  • Oral & written Communication at all levels.
  • Sound judgment, problem solving & appropriate decisiveness.
  • Can effectively and confidently present to small groups within the team.


  • Understands how different functions within his/her own organization interrelate to each other.
  • Understands and is familiar with the Honeywell values.
  • Understands the importance of health and safety in the workplace.
  • Good knowledge of ERP a plus.
  • Good standard of ability with Microsoft Office applications.

Additional Information

  • JOB ID: HRD232372
  • Category: Customer Experience
  • Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
  • Nonexempt