Discover Technata Job board

Find your next tech job in Kanata North, Canada’s largest technology park. Then explore endless international opportunities and dream about where your career will take you. With the Country’s largest density of technology companies ranging from promising startups to leading global giants, Kanata North is the place to be if you are serious about a career in tech.

CX Op Exc Professional

Honeywell International

Honeywell International

Mexico City, Mexico
Posted on Friday, June 7, 2024

Join a team recognized for leadership, innovation and diversity

The Customer Service Subject Matter Expert is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. As well creating the right environment and mind-set for the rest of the Customer Service Team.

Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs as training will be required from the SME to the rest of the team.

Key Responsibilities

  • Work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery, and billing.
  • Clear concise communications with local office support & Operations.
    Work within guidelines of Global policies and processes, utilization of a COE and local office support model to maximize productivity.
  • To be a champion for continuous improvement through the ongoing review of processes and controls to deliver best in class customer service and order management fulfilment.
  • Order Processing & Order Management for LATAM.
  • Follow & Comply with Customer Experience policies.
  • Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business, Leaders, Logistics and ISC personnel.
  • Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling.

YOU MUST HAVE

  • English Fluent is mandatory.
  • Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures.
  • Ability to interact with a wide variety of customers in various countries.
  • Demonstrates an ability to understand customer requirements and priorities to make the right business decisions' skills.
  • Oral & written Communication at all levels.
  • Sound judgment, problem solving & appropriate decisiveness.
  • Can effectively and confidently present to small groups within the team.

WE VALUE

  • Understands how different functions within his/her own organization interrelate to each other.
  • Understands and is familiar with the Honeywell values.
  • Understands the importance of health and safety in the workplace.
  • Good knowledge of ERP a plus.
  • Good standard of ability with Microsoft Office applications.

Additional Information

  • JOB ID: HRD232372
  • Category: Customer Experience
  • Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
  • Nonexempt