Innovate to solve the world's most important challenges

The Customer Experience Specialist is responsible for acting as a primary contact to deliver consistent, high quality and world class customer service, as well creating the right environment and mind-set for the rest of the Customer Service Team

Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.

Responsibilities

• Work as part of the team involved in end to end booking and billing processes - ensuring the successful and timely booking, delivery and billing.
• Clear concise communications with local office support & Operations
• Work within guidelines of Global policies and processes, utilization of a COE and local office support model to maximize productivity
• Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business Leaders, Logistics and ISC personnel
• Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling
• Learn best practices from developed team.
• Order Processing & Order Management
• Follow & Comply with Customer Experience policies
• Understands how different functions within his/her own organization interrelate to each other.
• Understands and is familiar with the Honeywell values.
  
  Understands the importance of health and safety in the workplace.
• Good knowledge of ERP a plus

YOU MUST HAVE

Additional Information

• JOB ID: HRD229742
• Category: Customer Experience
• Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
• Nonexempt