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CX Op Exc Professional

Honeywell International

Honeywell International

Mexico City, Mexico
Posted on Friday, June 7, 2024

Innovate to solve the world's most important challenges

The Customer Experience Specialist is responsible for acting as a primary contact to deliver consistent, high quality and world class customer service, as well creating the right environment and mind-set for the rest of the Customer Service Team

Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.

Responsibilities

  • Work as part of the team involved in end to end booking and billing processes - ensuring the successful and timely booking, delivery and billing.
  • Clear concise communications with local office support & Operations
  • Work within guidelines of Global policies and processes, utilization of a COE and local office support model to maximize productivity
  • Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business Leaders, Logistics and ISC personnel
  • Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling
  • Learn best practices from developed team.
  • Order Processing & Order Management
  • Follow & Comply with Customer Experience policies
  • Understands how different functions within his/her own organization interrelate to each other.
  • Understands and is familiar with the Honeywell values.

    Understands the importance of health and safety in the workplace.
  • Good knowledge of ERP a plus

YOU MUST HAVE

· Preferred minimum of 2 years’ experience in a Customer Services environment.

· Bachelor's Degree in any discipline

· English communication skills

· Experience in SAP

· Good understanding and operational experience

Additional Information

  • JOB ID: HRD229742
  • Category: Customer Experience
  • Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
  • Nonexempt