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Senior Collection Supervisor – North America

This position will have responsibility for driving Customer to Cash cycle for Honeywell Building Automation – Project and Service customers. Developing strategies for Improvement in DSO (Days Sales Outstanding), expanding working capital turns, Receivable ageing reduction with particular focus in resolving past dues/ disputed / collection from delinquent customers are core deliverables.

Coordinate and manage day to day activities of Collection Analysts/Specialists. Act as the primary contact to Regional leadership. Initiate and facilitate changes to further improve Net AR results and increase collection enablement efficiency. Ensure deadlines are met, working towards/and achieving goals for Net Working Capital (WC)/Accounts Receivable (AR) and Dispute prevention goals. Responsible for Pre-sales credit check and payment term optimization. Key focus on AFDA (Allowance For Doubtful Accounts) de-risking P&L and recovery of Balance Sheet AFDA. Work with Operations / CX / Contracts team on customer disputes, escalation for non-paying customers. This position will manage External and Internal customer relationship and other day to day transactions.


Experience & Qualifications:

• Mandatory Bachelor’s degree in Finance / Accounting (Professional qualification in Finance desirable)
• 10+ years’ experience in collection and dispute resolution in a multinational environment or managing external customer relationships particularly North America experience.
• 10+ years’ experience in finance or accounting functions – Preferable Receivables Management, Credit and Risk
• Management, Disputes management.
• Min 5 years of Team Management experience
• Knowledge of North America Lien Bond Management – Understanding requirements of each state regulations
• Demonstrated ability to influence without authority, Strong negotiation Skills.
• ERP knowledge (SAP is preferred), Tableau, High Radius knowledge is a plus.
• Experience of handling contractual disputes / Legal cases
• Demonstrated ability to Lead process changes.
• Background of handling contracts / legal disputes
• Excellent communication skills both internally across distances and externally with customers; ability to tailor the communications to the appropriate audience

Skills & Competencies:

• Leadership; Self Motivated; Works Independently
• Strong Root cause analysis (RCCA) and apply short term and long-term solutions
• Team / People Management
• Ability to communicate effectively over distances
• Proven record of meeting deadlines and manage relations with cross functional team
• Process-oriented, Decision maker
• Time management, organization, and prioritization skills
• Strong negotiating skills
• Effective oral and written communication skills
• Understanding of Project, Service & Products business complexity

Additional Information

• JOB ID: req447887
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Exempt