Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities

• Processing Returns
• Report creation and customer portal management for assigned accounts
• Administrative Support
• Order Processing
• Coordinate activities with CAAs for specific accounts

YOU MUST HAVE

• Associate degree in business administration or related fields
• At least 1 year of experience in customer service
• Strong Problem Solving, Analytical and Organizational skills.
• Proficient written and verbal English skills.
• Basic-intermediate Excel
• Goal-oriented, with the ability to handle multiple tasks.
• An ability to take initiative and work with limited direction.
• Customer Service oriented
  
  

WE VALUE

• Knowledge of ERP systems (Oracle is a plus)
• Knowledge in Supply chain
• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service

Additional Information

• JOB ID: HRD233362
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt