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Customer Experience Specialist

Honeywell International

Honeywell International

Customer Service
San Luis Potosi, Mexico
Posted on Friday, June 7, 2024

Innovate to solve the world's most important challenges

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities

  • Processing Returns
  • Report creation and customer portal management for assigned accounts
  • Administrative Support
  • Order Processing
  • Coordinate activities with CAAs for specific accounts

YOU MUST HAVE

  • High School Diploma, or equivalent
  • At least 1 year of experience in customer service
  • Strong Problem Solving, Analytical and Organizational skills.
  • Proficient written and verbal English skills.
  • Proficient Excel
  • Goal-oriented, with the ability to handle multiple tasks.
  • An ability to take initiative and work with limited direction
  • Customer Service oriented

WE VALUE

  • Knowledge of ERP systems (SAP, Microsiga, Oracle, Salesforce)
  • Technical knowledge
  • An attention to detail
  • A bias for action
  • An ability to work in a team
  • A commitment to discovering ways to improve service

Additional Information

  • JOB ID: HRD232878
  • Category: Customer Experience
  • Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
  • Nonexempt