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Lead Advanced Field Service Tech

Honeywell International

Honeywell International

San Antonio, TX, USA · San Antonio, TX, USA · Texas, USA
Posted on Friday, June 7, 2024

Join a team recognized for leadership, innovation and diversity

The main function of this position is to respond and resolve complex service calls, providing senior technical support and troubleshooting and/or team leader functions. Additional responsibilities related to the technical delivery of small service jobs, time and material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the – HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. Level 4 Technicians will be expected to coach and mentor more junior technicians. The goal is to ensure system up-time and efficiency.

This role will cover the San Antonio area.


  • Can independently troubleshoot and repair complex issues
  • Can program 2-3 systems at an expert level
  • Perform complex system back-ups and install appropriate updates and patches
  • Build quotes, sell, and attend necessary business meetings with customers
  • Program EBI’s at an expert level
  • Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers for complex issues (may need to possess certifications)
  • Oversee the technical work for high profile clients
  • Complete required documentation for work performed or other contractual obligations
  • Proper use of safety personal protection equipment
  • Security and other clearances as required by customer


Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.


  • High School Diploma or GED
  • 4+ years of experience in HVAC/Security/Controls Automation
  • Certifications required for system-specific work
  • Ability to work independently
  • Ability to travel throughout the service area, with occasional overnight stays
  • Valid Driver’s License and driving record acceptable to Honeywell


  • 7+ years of experience in Fire/HVAC/Security/Controls Automation
  • Ability to program Fire Alarm Systems
  • Experience working with various Fire Alarm Systems/Panels
  • NICET II Certification
  • Valid Texas FAL License
  • Technical Training
  • Strategic mindset


We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location.

Visit to learn more.

Additional Information

  • JOB ID: HRD232042
  • Category: Customer Experience
  • Location: 4603 Stahl Rd,San Antonio,Texas,78217,United States
  • Nonexempt
  • Due to US export control laws, must be a US citizen, permanent resident or have protected status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.