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Senior Field Service Tech

Honeywell International

Honeywell International

Richardson, TX, USA
Posted on Friday, June 7, 2024

Join a team recognized for leadership, innovation and diversity

Field Service Technician

As a Field Service Technician here at Honeywell, you will be a key member of our field service team, responsible for providing advanced technical support and expertise to our customers. You will play a crucial role in ensuring the successful installation, maintenance, and repair of our advanced systems and equipment. Your leadership and technical skills will be essential in driving customer satisfaction and maintaining strong relationships with our clients.

You will report directly to our Field Service Manager and you’ll work out of our designated service area in on a hybrid work schedule.

The main function of this position is to respond and resolve service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and material work, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the – HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.


Controls on BAS systems, programming, troubleshooting, commissioning, point to point check out.
• Proficient use of ABT 5.1, Tridium N4, Launchpad, BIM360, Procore.
• Can program 1 system independently.
• Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule.
• Ability to troubleshoot and fix common issues independently.
• Basic EBI knowledge
• Complete required documentation for work performed or other contractual obligations.
• Proper use of safety personal protection equipment
• Security and other clearances as required by customer.
• Provide advanced technical support and expertise to customers in the installation, maintenance, and repair of advanced systems and equipment.
• Troubleshoot complex technical issues and provide timely and effective solutions.
• Lead and mentor junior technicians, providing training and guidance to ensure their professional development.
• Collaborate with cross-functional teams to resolve customer issues and improve service delivery.
• Maintain accurate records of service activities, including service reports, parts usage, and customer communication.
• Ensure compliance with all safety and quality standards.


• High School Diploma or GED
• Minimum of 2 years of experience in field service or a related technical role
• Strong technical knowledge and expertise in advanced systems and equipment
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills


• Associate's or Bachelor's degree in a technical field
• Previous leadership or mentoring experience
• Industry certifications NICET Level 2 for Fire Alarms applications
• Experience with Honeywell products and systems
• Customer-focused mindset and commitment to delivering exceptional service


• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

Additional Information

  • JOB ID: HRD231111
  • Category: Customer Experience
  • Location: 830 E Arapaho Rd,Richardson,Texas,75081,United States
  • Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.