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C2C Team is part of mature APAC organisation who works directly with our internal & external customers to ensure monthly forecasts and metrics are achieved. The Organisation is focused and committed to providing best practice in all areas of credit and collections. We are looking for a Collections Specialist responsible for collections activities of IA/PA business responsibilities will included but not limited to implementation of global policies and procedures, payment terms reviews, co coordinating risk assessments, driving collections activities to facilitate a high level of cash flow and minimise levels of overdue and bad debts whilst maintaining balanced credit risk across all accounts which fall in line company policy & procedures. A proven track record within Credit & Collections will be required to join an established and very effective team. The responsibilities of the C2C Collections Specialist

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Skills Required/Sought

• Excellent conflict management skills
• Excellent English oral and written communications skills
• Attention to detail
• Ability to deal tactfully, confidentially, and ethically with both internal & external customers
• Process orientated with excellent problem-solving skills
• Strong technical and analytical skills
• Microsoft excel working knowledge – pivot tables, graphs, formulas
• Ability to multi-task at different levels
• Team Player

Experience / Qualifications

• Degree in finance, accounting, or related discipline
• Strong problem solving, interpersonal, and financial analysis skills
• Basic understanding of the importance of process oriented & metric driven operations/functions

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The responsibilities of the C2C Collections Specialist

• Achieve collection targets
• Prepare and coordinate weekly/monthly forecasting process
• Facilitate / Assist or participate in cross functional reviews - Cash Calls
• Assist with timely resolution of unapplied (UAC) / unidentified cash cases
• Ensure payment receipts are allocated correctly

• Control Past Due AR level & AFDA (>180days) within targets

• Credit Control
• Resolve disputes / delays / other issues by cross-functional co-ordination
• Reconcile AR invoices with customers each month to ensure minimal past due
• Review & release of daily sales orders on hold in SAP
• Timely escalate collection issues and find mitigation
• Timely communication to customers on credit holds
• Identify high risk accounts & take appropriate actions to achieve related targets
• Identify and recommend 3rd party collection agency and legal matters.
• Keep updated on industry trends & movements

• Timely and accurate updating of HRC (AR collection tool)

• Management reporting
• Assist with submissions for relevant LOB cash reviews at local and global level
• Address adhoc queries and provide the required information
• Review delinquent accounts on regular basis to determine root cause and report opportunity for improvement

• Executives connect with key customers and 2^nd level escalation point
• Maintain communication with key internal customer’s
• Act as an escalation level to influence collections
• Build relationship with relevant business partners to ensure smooth co operation between C2C and the business
• Personally visit the largest customers to continue relations and improve payment habits
• Support C2C Leaders
• Credit control activities
• Digitisation / process improvement initiatives
• Month end closing activities
• Assist with External & Internal audit queries

• Assist with internal training course on C2C policies and process

Key Success Factors

• Exceptional service to the business
• Deliver process changes within the set timeframes
• Strong financial controls