• Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards
• Adhere to established support protocols to build strong client relationships and deliver consistent, high-quality service
• Collaborate with cross-functional teams to compile and present summaries of recurring client issues

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Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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As a Lead Technical Support Professional here at Honeywell, you will lead and manage a team, provide guidance, and resolve complex issues to deliver exceptional customer service and drive business goals.You will report directly to our [Title] and you’ll work out of our [City, State] location on a [Hybrid, On-site, Remote] work schedule.

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• Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards
• Adhere to established support protocols to build strong client relationships and deliver consistent, high-quality service
• Collaborate with cross-functional teams to compile and present summaries of recurring client issues