Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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The AOG (Aircraft on Ground) Order Entry Specialist plays a mission critical role in ensuring aircraft are returned to service as quickly as possible. This position demands exceptional accuracy, urgency, and customer focus to process time sensitive AOG orders in SAP HANA and CRM systems. You will directly support airline operators, Channel partners, and aviation partners by ensuring every order is entered flawlessly and expedited with zero delays.

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You MUST Have

• Strong attention to detail with a commitment to error‑free order entry.
• Excellent verbal and written communication skills.
• Ability to work under pressure, manage strict deadlines, and prioritize tasks effectively.
• Professional resilience to handle urgent customer needs in high‑stress aviation settings.

We Value

• Bachelor's degree in Business, Supply Chain, or related field.
• Experience in the aviation industry or familiarity with aircraft parts and AOG processes.
• Hands‑on knowledge of order management systems and CRM tools (preferably SFDC).
• Ability to multitask and manage multiple AOG inquiries concurrently without sacrificing accuracy.
• Strong problem‑solving and critical‑thinking abilities to navigate complex or urgent scenarios.
• A proactive, ownership‑driven mindset with a passion for supporting mission‑critical operations.

Why This Role Matters

AOG situations cost airlines thousands of dollars per hour and impact passenger safety and operational continuity.
Your role ensures our customers—airlines, Channel partners, and aviation operators—receive immediate support when it matters most.

You are not just entering orders; you are enabling aircraft to return to service faster, reducing operational disruptions, and strengthening customer trust in our organization.

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Key Responsibilities

Order Processing & Systems Management

• Enter and validate AOG orders accurately in SAP HANA within defined turnaround times.
• Utilize SFDC CRM to manage customer cases, track updates, and ensure timely resolution.
• Maintain 100% accuracy while processing high‑priority AOG orders from receipt until shipment.
• Coordinate with internal teams (Planning, Sourcing, Logistics, Customer Support) to eliminate delays and ensure fastest possible order fulfillment.

Customer Interaction & Communication

• Respond promptly and professionally to customer queries via email and phone, ensuring seamless communication throughout the order lifecycle.
• Proactively contact customers for missing or unclear information to avoid processing delays.
• Demonstrate a customer‑obsessed mindset, ensuring every interaction reflects urgency and ownership.

Operational Excellence

• Work efficiently under pressure in a fast‑paced, critical operations environment.
• Prioritize AOG orders effectively in situations involving multiple simultaneous customer demands.
• Ensure complete documentation, compliance, and audit readiness for all processed orders.
• Monitor order progress until shipment and ensure customers are informed of status updates.