Core Responsibilities: (Include but not limited to)

• Handle internal and external customer related issues and concerns
• Point of escalation for Level I, 2 & 3 Specialists
• Record all customer interactions into a NEX Database
• Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Develop FAQs, Technical Tips on Hardware and Software applications
• Assist in the development of internal documentation
• Read and comprehend technical documents, quick start guides, and configuration documentation
• Liaising with Product management and senior engineering specialists for problem resolution
• Work with Senior Support Engineers on new product testing and documentation
• Attend and facilitate frequent Technical Related Tier Sessions, work groups & Product Trainings
• Manage and maintain the Training and Knowledge Retention Plan for Technical Support
• Conduct the trainings for internal and external customer.
• Make the Lab setup and reproduce the customer issue.
• Identify the defect and enhancement on the customer issue.
• Responsible to deliver all TAC KPIs.
• Actively participate in departmental activities and initiatives
• Document all tasks and project activity in Salesforce.com Project Logs
• Maintains acceptable call evaluation requirement
• Maintains acceptable VOC requirement
• Up to 10% travel

• 70% Operational execution
• 10% KCS Creations
• 5% NPI

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Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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As a Software Engr II here at Honeywell, you will design, develop, and maintain software applications, collaborate with cross-functional teams, and ensure timely project completion. Impact innovative solutions driving efficiency and productivity.

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Qualifications:

• Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation/ Mechanic/ Computer Science.
• Min 10 ~ 12 years of relevant experience in airport ground lighting system and VDGS system (hardware & software) in the field or min 6 ~ 8 Years of experience in providing technical support of these products.
• Additionally, if any of you have experience handling Honeywell ALCMS,TMAN & NAVITAS that would be a significant value-add to our project. These specific skills are highly regarded and could provide a distinct advantage in our work.
• Willingness to involve on the IBMS project as well.
• Excellent communication skills (oral and written)
• Excellent interpersonal, organizational, and time management skills
• Excellent Project Management Skills and Presentation Skills.
• Good Understanding of Rapid Problem Solving and Six Sigma Lean Principles.
• Ability to type at least 35 words per minute
• Previous experience with troubleshooting software or hardware
• Strong knowledge of Microsoft Operating Systems
• Strong knowledge of Microsoft Office
• Knowledge and experience with SQL
• Basic understanding of electronics concepts
• Experience with LAN/WAN network technologies
• CCNA certification / Windows Service Administration/ Niagara Advanced TCP Certification/ LEED Certifications If available.

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Core Responsibilities: (Include but not limited to)

• Handle internal and external customer related issues and concerns
• Point of escalation for Level I, 2 & 3 Specialists
• Record all customer interactions into a NEX Database
• Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Develop FAQs, Technical Tips on Hardware and Software applications
• Assist in the development of internal documentation
• Read and comprehend technical documents, quick start guides, and configuration documentation
• Liaising with Product management and senior engineering specialists for problem resolution
• Work with Senior Support Engineers on new product testing and documentation
• Attend and facilitate frequent Technical Related Tier Sessions, work groups & Product Trainings
• Manage and maintain the Training and Knowledge Retention Plan for Technical Support
• Conduct the trainings for internal and external customer.
• Make the Lab setup and reproduce the customer issue.
• Identify the defect and enhancement on the customer issue.
• Responsible to deliver all TAC KPIs.
• Actively participate in departmental activities and initiatives
• Document all tasks and project activity in Salesforce.com Project Logs
• Maintains acceptable call evaluation requirement
• Maintains acceptable VOC requirement
• Up to 10% travel