You will be responsible for ensuring that our customers receive exceptional service and support by developing and implementing customer support strategies, overseeing the delivery of support services, and driving operational excellence, customer intimacy and culture. By effectively managing customer support at a principal level, you will be instrumental in building strong partnerships with our OEM customers, contribute to customer experience, innovation, loyalty, and business growth. You will report directly to our Customer Support Director for Bombardier OEM, and you will work remotely with an expectation of 25-50% domestic travel. The ideal candidate would be located on the West Coast near a major airport.

In this role, you will have a significant impact on our business. Your role will be instrumental in ensuring that our customers receive exceptional service and support throughout their journey with us.

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Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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As the Fire Stations Alerting Solutions Consultant here at Honeywell, you will take on a crucial role in managing and providing support for our Original Equipment Manufacturer (OEM) customers.

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YOU MUST HAVE

• 6 years of proven experience in program/project management, engineering, customer facing lead or similar role.
• Strong leadership, people and collaboration skills.
• Ability to build and maintain strong relationships and partner with customers and internal stakeholders.
• Ability to analyze data and make data-driven decisions.
• Experience in implementing customer support initiatives and tools.
• Ability to present complex technical and support issues.
• Ability to work with diverse, global teams.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Strong verbal and written communications and presentation skills. Good listener.

WE VALUE

• Bachelor's degree in Engineering, Business Administration or a related field.
• Knowledge of Honeywell products and services.
• Strong problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced and dynamic environment.
• Passion for delivering exceptional customer service.
• Innovative mindset and eagerness to learn and adapt.
• Ability to lead and inspire cross functional teams (with no direct reports).
• Six Sigma certification.
• PMP certification.

Benefits:

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Homepage | Honeywell Benefits

The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Connecticut, and Hawaii is $143,000 - $161,000. For Washington and most major metropolitan areas in New York & California, the annual base salary range is <$164,000 - $185,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

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KEY RESPONSIBILITIES

• Lead critical preparation activities to ensure successful Entry into Service (EIS) for New Product Introductions (NPI), resolution of in-service product issues, and execution of Retrofit, Modification, and Upgrade (RMU) programs, with a focus on the operation, support, and maintenance of Electronic Solutions products and services.
• Execute key C&PS processes and critical projects (Technical support, In-Service issues resolution, Field campaigns, Adherence to Product Support Agreements, Survey improvement plans, Reliability improvement initiatives, Effective customer communications, Spare parts and R&O Delivery, AOG Support).
• Collaborate with cross-functional teams to solve and prevent complex problems.
• Frequent and direct interface with customers, operators, and/or channel partners at executive levels and across all organizational levels
• Organize, deliver, support and present at customer meetings including program reviews, advisory board meetings, and operators conference forums.
• Build strong OEM relationships, becoming the trusted and primary contact for all support-related matters.