Professional Services Lead — SaaS (Track & Trace / Digital Product Passport)

Lead and scale the Professional Services practice for our SaaS Track & Trace and Digital Product Passport offerings. Manage a blended team of internal consultants and external contractors, own the services P&L, and drive delivery of new products while migrating private‑cloud and legacy customers to the latest SaaS platform.

Responsibilities :

• Product Delivery: Lead delivery of new Track & Trace and Digital Product Passport implementations, ensuring successful, repeatable launches from pilot to production.
• Customer Migrations: Own migration programs converting private‑cloud and legacy-version customers to the new SaaS platform, minimizing disruption and maximizing retention.
• Team Leadership: Recruit, mentor, allocate, and evaluate a multidisciplinary team of internal staff and external contractors to execute implementations, integrations, and migrations.
• P&L Ownership: Manage services revenue forecasting, pricing strategy, margin optimization, expense control, and monthly/quarterly financial reporting.
• Program & Project Management: Define and enforce delivery methodologies; create and maintain SOWs, migration plans, resource schedules, risk logs, and playbooks to ensure on-time, on-budget outcomes.
• Client Engagement: Serve as senior client-facing lead for strategic accounts and escalations; act as trusted advisor on solution design, migration strategy, and rollout sequencing.
• Operational Scaling: Implement scalable processes, staffing models, tooling (PSA, time capture, billing workflows), and KPIs to improve utilization, realization, and cycle times.
• Cross-functional Collaboration: Partner with Product, Sales, Customer Success, and Engineering to align product roadmaps, migration prioritization, scoping/pricing, and feedback loops.
• Vendor & Contractor Management: Select, contract, and manage external partners; set SLAs, monitor performance, and optimize vendor mix for migration and delivery work.
• Quality & Compliance: Ensure delivery quality, contractual compliance, accurate invoicing, and timely revenue recognition.
• Reporting & Metrics: Track and report utilization, backlog, project margin, on-time delivery, migration success rates, CSAT, and other operational and financial KPIs.

Required Qualifications :

• 7+ years in professional services, implementations, or consulting within SaaS, with 3+ years managing teams and external vendors.
• Direct experience delivering Track & Trace, digital product passport, supply‑chain, or related enterprise SaaS products, or equivalent domain experience.
• Demonstrated P&L responsibility for a services line or equivalent financial ownership.
• Strong program/project management skills (Agile, Kanban, Scrum, PMI) and experience producing SOWs and migration plans.
• Experience implementing PSA/CRM/financial tools and scalable delivery processes.
• Bachelor’s degree in Business, Technology, or related field, or equivalent experience.

Preferred Qualifications :

• Certifications: PMP, CSM/CSPO, or similar.
• Familiarity with integration patterns for Track & Trace (GS1, EPCIS), serialization, and product passport standards.
• Experience with tools such as Salesforce, Jira, NetSuite/Zuora, or PSA platforms.
• MBA or advanced degree.

Success Criteria :

• Successful delivery and commercial launch of new Track & Trace and Digital Product Passport implementations.
• High migration conversion rate of private‑cloud and legacy customers to SaaS with minimal churn.
• Achievement of services revenue, margin, and utilization targets.
• Improved CSAT/NPS for services engagements and reduced time‑to‑deploy.
• Repeatable migration playbooks and scalable resourcing model established.

Our Benefits :

• Thorough induction at a leading global company
• Versatile area of responsibility and excellent career prospects
• Working with latest technology and tools
• Flexible and modern working environment with individual development and training opportunities
• Culture, that fosters inclusion, diversity and innovation in an international work environment
• A well-coordinated, collegial and motivated team
• Option for a company car for private use (according to company policies)
• An attractive salary and vacation package

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

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