Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Help Honeywell be the customer's top choice by delivering excellent customer care

Build up your business acumen while learning to address customer needs
Be part of the team that is solving complex problems for the customer.

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Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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As a Sr Customer Experience Specialist here at Honeywell, you will drive operational excellence, enhance customer experience, and collaborate with cross-functional teams to optimize processes. You will report directly to our Sr Cust Exp Supervisor and you’ll work out of our San Luis Potosi location on a Hybrid work schedule.

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YOU MUST HAVE

• High School Diploma, or equivalent. Some experience in the field.

WE VALUE

• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service
• An ability to work with limited direction

#LI-Hybrid

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• Processing Returns
• Customer Invoicing
• Prepare Forecast Reports
• Administrative Support
• Order Processing