The purpose of this position is:
• To provide operational management to the service business for HK, Macau and Taiwan. This role plays a considerable
part in strategic direction setting and leadership of the HBS service business
• Manage Service business unit operation
• Provide the leadership necessary to ensure that the service department meets customer needs, support sales, and
achieves business financial objectives
• Work closely with management for the implementation of SBU plans & strategies and company wide initiatives to
maximise customer satisfaction and company goodwill

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Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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As a Field Service Manager here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty.

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Requirements:

• Minimum 10 years project / maintenance service experience for Degree holder
• Proven track record in managing and supervising a medium size team in the related field of job related activities and people management
• Proven track record on project management with minimum 7 years experience
• Board knowledge on Honeywell systems/products or similar in the industry
• Board knowledge on government regulations on building controls

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Key Areas of Responsibility:
• Meeting monthly, quarterly and annual financial targets
• Performance management, career and succession planning for all service employees
• Business improvement, achieving aggressive productivity targets
• Account management of defined key accounts
• Accurate planning and forecasting of business performance
• Act as spokesperson and figurehead in order to promote Honeywell’s service name and capability
• Aggressively deploy growth initiatives
• Customer relationship management processes and increasing customer satisfaction levels
• Understanding customer related critical to quality measures and then driving business improvement through improving
these measures
• Manage and ultimately be responsible for the department profit and loss and the AOP
• Take overall financial control and accountability of the department to agreed plan figures
• Be overall responsible and accountable for the services and projects delivery to the required quality, schedule and
budget
• Manage risks and report to management on the project progress, risks and issues on a regular basis
• Ensure ISO procedures are followed for all services and projects activities and support the update of ISO procedures
• Identify and pursue in conjunction with the account manager on any further business opportunities proactively
• Support the account managers for any pre-sales activities proactively
• Work with others within Honeywell and customers to meet mutual goals and objectives and deliver high quality service
• Effectively meet customers’ needs, build and manage productive customer relationships and take responsibility for
customer satisfaction.
• Actively contribute to continuous improvement in business processes, practices and systems
• Take lead in identifying and achieving productivity improvement opportunities and targets
• Adhere to the highest standards of business ethics and corporate governance in line with the Honeywell code of conduct
• Ensuring effective management of self and team’s work load and team resources
• Build a high performance and high morale team and manage the team effectiveness, to maximize the teams
performance to achieve the goals and objectives
• Facilitate the development of others’ knowledge, skills and competencies by providing timely feedback and planning
relevant development activities
• Establish and maintain high standards of performance for self, direct reports and others
• Performance management, team management and talent development
• Recognize high performers through reward and recognition on a timely base
• Resolve employee conflict effectively and timely
• Deploy the project Safety Plan and EH&S responsibilities to the team
• Report near misses, incidents and other opportunities for improvement
• Carry out hazard and risk assessments (and analysis) for all tasks as per company policy and procedures