Lead Technial Support Specialist

Sydney

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.

Join Us and Make an Impact.

As a Lead Technical Support Specialist, you will provide logistical and co-ordination to Customers and the Service team across a single site or across multiple sites. The role assists with the day-to-day operation of the sites, in a way that achieves excellent customer satisfaction. In addition, the role liaises directly with customers and sub-contractors and provides support in adhering to financial budgets and operational goals of the contract/s.

Key Responsibilities:

• Scheduling and coordinate contractors and staff attendance on site in compliance with contract KPIs and customer requirements
• Provide administrative support which includes and not limited to answering phones, filing, typing, good receiving and sending, archiving, PO creation, timesheets, expenses, organising payments and date capturing
• Follow established site and Honeywell processes and support process improvement when applicable
• Conduct appropriate database management of the systems used on-site
• Provide excellent customer service, prioritising a solution then providing close out feedback to customers
• Assist in cost tracking against schedules, invoicing, review of completed works and reporting

Key Experience & Capabilities:

• Tertiary or post trade qualifications in business, administration or a related discipline or demonstrate equivalent level of experience (preferred)
• At least 5 years’ relevant experience in providing technical administrative support
• Experience in using SAP and Salesforce are preferred
• Provide staff and customer coordination
• Experience in using Microsoft office – intermediate to advanced preferred
• Strong commitment to customer satisfaction
• Good communication skills in both written and verbal
• Highly organized, knows how to multi-task and prioritize
• Self-motivated and ability to work under pressure and make decisions
• Has a car and driver’s license with the ability to travel to customer sites or office when required

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: youtube.com/watch?v=CG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. https://work180.com/en-au/for-women/employer/honeywell

Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.

We’re also proud to be recognised as an AWEI Bronze Employer and a Veteran Employment Supporter, further demonstrating our dedication to diversity, equity, and inclusion across all communities.

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Copyright © 2025 Honeywell International Inc.

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Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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As a Lead Technical Support Specialist here at Honeywell, you will oversee support activities, provide technical expertise, provide administrative support and resolve complex issues