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Field Service Engineer II

The Senior Field Service Engineer is responsible for providing on-site support for technical installations, troubleshooting, testing & commissioning and repairs of complex products and systems. This role involves frequent customer interaction for problem resolution and fostering customer satisfaction through effective service delivery.

Role & Responsibilities:

Technical Expertise: Demonstrate extensive knowledge of the products and services offered, providing Testing & Commissioning, engineering, programming, designing maintenance, and repairs as needed.

Field Support: Serve as the primary technical liaison between the company and customers, conducting field service calls and ensuring timely resolution of issues.

Verify system functional performance to ensure proper operations according to contract requirements, shop drawings/sequence of operations, etc.

Test, calibrate and verify system and peripheral devices (testing to be performed according to all applicable standards and codes.

Demand Generation: Generates Leads from contracted sites, estimates support, and supplies quotes to customers on adds and extras identified or as requested.

Diagnostics and Troubleshooting: Analyze and resolve customer issues by diagnosing malfunctions and recommending corrective actions.

Training and Development: Mentor junior field service engineers and provide training to customers on product usage and maintenance.

Documentation: Maintain detailed records of service work, including reports on equipment performance and recommendations for service improvement.

Safety and Compliance: Ensure all activities are conducted in a safe and compliant manner according to company standards and governmental regulations.

Qualifications:

Education: Bachelor’s degree in “ Electronics or Electrical “ engineering or Equivalent from an approved institution or reputable university.

Experience: Minimum of 5-8 years in field service engineering or a similar role, with a proven track record of successful installations, Testing & Commissioning of complex systems.

BMS experience is mandatory (Honeywell BMS systems are preferred), other low current systems knowledge/experience will add value.

Working knowledge and certifications of NFPA, ASHRAE Standards, Global and Saudi Building Codes.

Understanding databases, ICT & Networks, Servers, RAID’s and PC’s.

Ability to travel (up to 20%).

Skills:

• Strong problem-solving abilities and technical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in using diagnostic tools and software relevant to the products.

What We Value:

• The ability to demonstrate BA/HBS core business and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks.
• Actively collaborating with the team while displaying a leadership mindset.
• Stay informed about updates and advancements in products, projects and maintenance practices.
• Ability to drive change and innovation.

We Offer:

• The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
• Group medical insurance plan life.
• Paid annual leave and time off work.
• A culture that fosters inclusion, diversity and innovation.
• Market specific training and on-going personal development.

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.