Tech Support Specialist with French

We have an opportunity for a Technical Support Specialist with French to join us at Honeywell, in Bucharest, where you will be providing advanced technical support for BMS, providing answers and solutions related to the product portfolio.

This is a hybrid role, 3 days at the office + 2 days work from home model.

Key responsibilities

• Provide support for more ranges of fire products and additional systems integrated with a core security panel. The long-term objective is to provide support for multiple product lines.
• Coverage of Technical Support Helpdesk phone & e-mail for France and UK product portfolio
• Document all interactions with the customers
• Point of escalation for Level 1 Specialists
• Handle internal and external customer related issues and concerns through approved communication channels
• Active involvement in developing the internal/external article database, by constantly creating/updating new and existing articles, with the purpose of facilitating technical information and procedures to customers and being utilized by all team members for solving customer queries
• Ensuring technical knowledge and expertise on relevant products in a portfolio, including legislative and regulatory approvals, is maintained at a high level
• Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity
• Support the development of internal documentation
• Working closely with L2 agents to develop product knowledge and achieve independent call handling (attend Q&A and refresh training sessions, use self-learning sessions in the local lab)
• Maintain acceptable call evaluation requirement, KPIs & VOC
• Comply to Honeywell labor regulations and the department internal rules, ensuring line coverage and being an adept of best practices, following to constantly achieve business KPI’s
• Create own individual training needs, ensuring with the direct manager that a training program is in place and completed in agree timeline
• Actively participate in departmental activities and initiatives including self help

Key skills and qualifications

• Degree level technical background achieved through appropriate educational study
• English and French language skills, professional level
• Previous experience in a technical support environment
• Understand customer’s needs
• Problem solving orientation
• Analytical thinking and attention to details
• Strong team player

We value

• Strong knowledge of Windows 7, 8, 10; Server 2008, 2012, 2016,2019
• Strong knowledge of Microsoft Outlook

Our offer

• 3 + 2 hybrid work arrangement to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses
• Recognition & referral bonus programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms (Udemy) to continue to expand your skills
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
• Fresh fruit days in the office

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LiHybrid