Tech Support Professional

As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing exceptional technical support for our customers, ensuring their experience with our products and services is seamless and satisfactory.

In this position, you will deliver dependable technical software support for enterprise quality management software geared toward the life sciences industries to both internal and external customers at the L2 level. You will provide professional coverage of the Technical Software Support center. Your focus will be on ensuring accuracy, providing timely feedback, and enhancing customer satisfaction. You will facilitate prompt identification, investigation, resolution, replication of technical issues, and conduct root cause analysis. You will cultivate internal relationships with product management and R&D teams to expedite complex cases.

Additionally, you will gain a comprehensive understanding of customer needs. You will promote a culture of knowledge-sharing, utilizing effective methodologies and tools. You will assist in developing processes for Technical Software Support and ensure that all activities and communications are accurately documented and recorded. You will also address any systemic coordination challenges.

You will report directly to our Senior Tech Support Supervisor, and work at our Hamilton, NJ location. The first 90 days are 100% in office. After 90 days, you follow a hybrid schedule: (3) days in office, (2) remote.

KEY RESPONSIBILITIES

• Facilitate issue identification and analysis.
• Investigate and resolve technical issues.
• Track requests resolution.
• Provide technical training.
• Build relationships with customers.
• Test products & software.
• Develop and share knowledge

YOU MUST HAVE

• 3 years minimum experience in resolving software issues in a customer-facing environment.
• 3 years minimum experience with Salesforce, AWS or cloud environment.

WE VALUE

• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a team setting.
• Knowledge of industry-specific regulations and compliance.
• Bachelor of science in computer science or related field.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The annual base salary range for this position is $60,000 to $80,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: October 15, 2025