Technical Support Engineer - BMS

As a Technical Support Engineer - BMS at Honeywell, in Bracknell, you will be part of an office-based team working on a shift basis, who are the first point of contact for our contracted customer base responsible for ensuring our customers gets their issues resolved in the most expedient way possible and in accordance with Service Level Agreements. You will achieve this by offering Remote Fixes and Escalations to Field Engineering Teams.

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

• Provide Remote technical assistance for Honeywell contracted customers & Connected Sites by undertaking tasks on HVAC Controls systems, modifying and interrogating BMS controllers, software programs, applications and systems
• Undertake pre-planned maintenance activities across our clients BMS control systems, identify faults across our control systems, and rectify them where needed
• Continually ensure all Energy Saving measures for all Building Services are monitored and modified accordingly whilst driving energy savings through applying BMS expertise
• Manage customer requests who have varying levels of expertise and liaise with third party providers on non BMS related problems ensuring we deliver enhanced customer service
• Work towards the achievement of all team / individual targets and KPI’s

• Good grounding in engineering, IT or technical industry or relevant qualifications such as City and Guilds, ONC or HNC in Mechanical, Electronic, BMS or Electrical
• Experience working directly with customers in person or over the phone providing remote support
• Good interpersonal and verbal & written communication skills a flexible approach to teamwork.
• Knowledge of the principles, associated with Building Management Systems, Plant and Energy Management would be advantageous
• Knowledge of Honeywell BMS Control Systems, Tridium Niagara software (AX/N4), system protocols (BACnet, Modbus, Lon, etc.), EBI, Tridium, Alerton, Trend, Multisite would be beneficial

Our offer

• Culture that fosters inclusion, diversity and innovation
• Work for a well-known brand with a continued focus on innovation and growth
• Market specific training and on-going personal development
• Opportunities to work with the latest technology and new products!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

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