Pricing Analyst & Customer Experience

Join our team as a Pricing and Customer Service Analyst where you will play a crucial role in developing pricing strategies while also ensuring exceptional customer support. This position requires collaboration with various internal teams and influences strategic decision-making to enhance profitability while meeting customer needs.

Pricing Analysis:

• Develop and manage pricing databases and analytical tools.
• Formulate pricing strategies aligned with market research, considering competitive analysis to set prices for new products and Value Pricing
• Make pricing recommendations to ensure compliance with pricing policies and assist with pricing and funding strategies for products.
• Transactional Pricing

Order Management and Customer Service:

• Serve as the primary contact for customer inquiries regarding order status, changes, and problem resolution.
• Process order reviews, expedite orders, and monitor order status to ensure timely delivery.
• Liaison with technical support, logistics, and manufacturing departments for status update on issues resolution

Reporting and Collaboration:

• Prepare comprehensive reports on pricing trends and service performance for management review.
• Participate in regular meetings with customers to gather feedback and improve service processes.
• Drive initiatives to enhance customer care and order management systems.

Continuous Improvement:

• Act as a change agent by seeking ways to improve customer processes and overall service quality.
• Utilize a proactive approach to problem-solving, ensuring customer satisfaction is consistently achieved.

• Bachelor’s degree in Finance, Business, or a related field.
• A minimum of 2-3 years of experience in pricing or customer service roles.
• Proficient in using tools such as SAP, Oracle, customer portals, and Excel.
• Strong analytical, communication, and interpersonal skills.
• Ability to manage multiple priorities effectively and influence across various functions.
• Must be an Italian citizen due to compliance with export control laws.

This role offers the opportunity to significantly influence pricing strategies and enhance customer experiences within a dynamic team environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.