Advanced Field Service Engr

Advanced Field Service Engineer for Honeywell International, Inc. in Wilmington, CA

Responsibilities:

• Lead successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision.
• Follow detailed work instructions and amend any outdated or incorrect instructions.
• Make improvements to training guides and documentation.
• Lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment.
• Train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment.
• Support the development of on-site installation, servicing and repair processes of complex equipment and systems.
• Support revision and correction of work instructions and customer-facing training guides used by field installation specialists.
• Drive continuous improvement initiatives in the processes related to field services and product development.
• Support cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment.
• Act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.
• Assist in the audit, design, and solution of control sequences and solutions with customers.
• Validate customer requests. Educate customer and field technicians.
• Write documentation used by field technicians.
• Ensure Right and Fast Delivery. Inspect for Quality.
• Install or Repair Work Orders. Provide Customer Support.
• Mentor and Train Jr. Field Technicians and Service Representatives.

YOU MUST HAVE:

• Qualified applicants must have a Bachelor’s degree or foreign equivalent in Engineering, or a related field, and 7 years of industry experience maintaining, upgrading, troubleshooting, and installing Honeywell Distributed Control Systems.
• Full term of experience must include: maintaining, upgrading, troubleshooting, installing virtual systems with a high degree of precision in coordination of specialty Honeywell proprietary networks.
• Approximately 75% domestic travel required across 17 U.S. States.
• Telecommuting permitted when not at customer site.

ADDITIONAL INFORMATION:

• Location: Wilmington, CA
• 40 hours/week
• Salary: $140,774/year
• Employee Referral Fee: $1500
• If offered employment must have legal right to work in U.S. EOE.