Field Service Leader

Field Service Leader – HBS Novar Regio Noord

Supervise a Field Service team for the HBS organization. You will apply your leadership skills to improve team performance. You will lead a team consisting of Fire-/ Evac service-engineers and part of the backoffice. People management skills are very important here.

You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.

This is a position will be based in Rosmalen

Key Responsibilities:

• Supervise team activities and performance

• Collect and report performance metrics

• Develop team and team members

• Identify opportunities with other FSL / team for process improvement

• Assign and supervise project work

• Budget responsible for contracts and small projects (< 150k) for the Netherlands.

• Embrace Standardization in processes and delivery practices across teams

• Supportive regarding Business Transformation Initiatives

• Buildup a good relationship with other departments in the organization. For example the

Sales-, Project- department, supportive departments in other districts.

• Achieving high customer and employee satisfaction

In the Netherlands we have besides a large number of small contracts also large contracts with various hospitals, universities, ministries, pharmacies and airport Schiphol.

YOU MUST HAVE

• Bachelor's degree, or equivalent. Some experience in the field.

WE VALUE

• Previous industry experience

• Excellent communication skills

• Demonstrated ability to influence at varying levels across the organization

• Demonstrated ability to operate independently

• Ability to use experience to appropriately apply the established standards

• Demonstrated ability to effectively manage a team

• Previous customer service experience

• Blackbelt certified to improve the processes.

WHAT WE OFFER:

You can largely determine your own daily schedule.

Opportunities for you own growth and career possibilities

Excellent employment conditions