Sr Field Service Technician

Honeywell is actively recruiting for a Sr. Field Service Technician to be based in North Bay, Ontario.

The Sr. Field Service Technician leads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment.

These customers will have various products installed that fall into the – HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system uptime and efficiency.

You will report directly to our Sr Field Service Supervisor, and you'll work mainly at the client site in North Bay and Timmins, ON.

Key Responsibilities

• Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule
• Complete documentation of all work done, including all readings, offsets, etc.
• Maintain customer system documentation with any configuration or model changes
• Respond to emergency service calls as required
• Keep abreast of changes and new developments in product and preventive maintenance techniques
• Availability for and performance of duties outside of normal working hours as required

Customer Management

• Promote, build and maintain good customer relations
• Keep Supervisor informed of customer requirements, systems status, and actual, potential, or perceived customer problems
• Demonstrate system and provide training to customers as required

Health and Safety

• Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protection equipment

Administrative Responsibilities

• Be responsible for Honeywell’s assets such as tools, software, and the site database.
• Keep documentation and paperwork up to date

YOU MUST HAVE

• Post-Secondary education in a Technical field such as mechanical, electrical, electronic or other relevant fields of study.
• Must have a Full G valid driver’s license
• Must be able to acquire the required security clearances
• Must be able to travel in the Northern Ontario region with overnight stay.

WE VALUE

• 1+ year of experience with basic building automation systems such as HVAC systems, control systems, mechanical system operation and building facilities
• 1+ year of experience in Microsoft Windows Operating Systems and Microsoft Office Suite, troubleshooting, PC, and general networking knowledge
• Knowledge of fire alarm system codes, NFPA guidelines, devices used and functions for fire alarms applications
• Knowledge of security systems, access control, CCTV, digital video and controlling software
• Ability to read and interpret mechanical/electrical drawings and diagrams
• Troubleshooting skills
• Some experience in Building Automation and Security install/service.
• Previous customer service experience
• Good written and oral communication
• Ability to follow instructions and identify mistakes

Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights Code.