IT Service Technician

IT Service Technician

Townsville

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.

Join Us and Make an Impact

We have a fantastic opportunity for an IT Technician in Townsville, North Queensland. The purpose of the role is to service customer sites with a focus on maintaining high level hardware/software and network assets including network switches, routers, time servers, servers, RAID systems, workstations, EBI, DVM, VMD, Biometrics, IP Intercoms, IP Cameras, NVR’s, DAR’s and DVR’s on QCS sites, to maximise customer satisfaction and minimise customer site downtime by providing exceptional technical support.

• Service and maintenance of Honeywell and third-party equipment (as per trade expertise.
• Day to day servicing, calibrations and maintenance
• Configuration of Security systems hardware and software
• Diagnoses Fault and repairs on Security Head end systems
• Software load and Configuration of EBI / DVM Systems.
• Small to Medium project installations including managing Subcontractors.
• Estimates materials costs and quantities and ordering parts
• Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients
• Development and maintenance of site-specific documentation and quality assurance information as instructed by Team Leader
• Achievement, measurement and reporting of performance indicators and site service objectives
• Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed
• Ensuring delivery of value to Honeywell clients and customers
• Reporting near misses, incidents and other opportunities for improvement
• Carry out hazard risk assessments (JSA) for all tasks as per company policy and procedures.

• Minimum 3 years’ experience as Service Technician customer facing and/or similar related.
• Strong understanding of computer networking and I.T related processes.
• Intermediate verbal and written communication, including strong negotiation and influencing skills for all stakeholders internal and external
• Security Installer and Consultant Licence advantageous
• Restricted Electrical license – advantageous.
• Valid driver’s licence.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people.

Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Honeywell is a proud advocate of the LGBTQ+ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.

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