Sr Customer Success Rep,Shanghai,AIS

This position is intended to convey to the new, independent company, to be named Solstice Advanced Materials when the separation occurs. This is expected to occur in late 2025 or early 2026.

At Advanced Materials, we are committed to offering the highest value-add specialty solutions in the advanced materials sector. Our goal is to solve our customers' most complex challenges through a robust and innovative product portfolio and by doing so, deliver exceptional value to our stakeholders. We have identified actionable strategies to grow by expanding into new products and markets and through strategic acquisitions, while keeping our top operating margins.

Joining our team means becoming part of an organization which leverages its long-standing reputation to capture growth trends by investing in innovation and manufacturing enhancements and maintaining deep customer relationships.
We foster a collaborative and inclusive work environment that values contributions and supports professional development. With a focus on innovation and sustainability, the team is dedicated to delivering value and making a meaningful impact in advancing our customers' success. Let’s make that impact together.

Sr Customer Success Rep
Sales Excellence Specialist is responsible for providing broad operational day-to-day support to sales team to enhance sales productivity.

Job Responsibilities:
•Developing and maintaining regular sales reports
•Supporting sales team in APO forecast loading and forecast accuracy improvement
•Managing Tier3 customers sales activities
•Ownership of customer’s quality documents fulfillment
•Identifying and making recommendations to eliminate sales process bottlenecks and inconsistencies
•APAC electronics materials Channel program execution and deal registration

Required Qualifications:
•Bachelor's degree and above, major not limited.
•3-10 years of sales support, inside sales or related experience with proficiency creating reports, optimizing processes, and managing dashboards.
•Be familiar with inside sales process and sales Tableau/PowerBI/Salesforce. Has developer experience is preferred.
•Channel management experience is preferred.
•Good logical thinking ability.
•Good verbal and written English skill.
•Well-developed capabilities in problem-solving and crafting efficient processes
•A result and success-oriented mentality, conveying a sense of urgency and driving issues to closure
•Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change