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The Service Contract Support Specialist will have ownership of a designated service contract base and will be responsible for driving the renewal process for those contracts with business stakeholders. They will also have ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality.

The main objectives are:

• Create pricing and documentation for assigned contract base, accurately and on time, to ensure proposals are sent to business stakeholders on time, following GSM Processes.
• Drive contract renewals correctly in CRM with SOLs, with all data and required documentation, to ensure no delays/errors are incurred during booking
• Ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality. This will include the first year of newly booked contracts, which have been handed over from Contract Proposal Team.

Key responsibilities:

• Develop a clear understanding of assigned contract base
• Develop and maintain good working relationships with key personnel within relevant Honeywell teams, including Service Operation Leaders, Field Service Managers and any other supporting functions (GCC, ISLC, CPT)
• Proactively drive assigned renewals with self and other stakeholders, to adhere to renewal tasks due dates and RNOC given to SOL SLA’s
• Maintain accurate and timely information in CRM for renewals, including attaching documentation for all stages of the renewal process
• Update opportunity Next Step comments weekly for all renewals in progress and against a CSS renewal milestone
• Provides accurate updates of each contract renewal and any issues, during weekly MOS call with Service Contract Support Pole Lead

#LI-Hybrid

MUST HAVE:

• Bachelors Degree or Equivalent - Administrative or technical
• Fluent in English
• 5 years of experience with process controls/pricing-proposal environment
• Excellent working knowledge of Word and Excel
• SalesForce experience is preferred.
• Strong Math skills, including basic commercial awareness (booking margins, cash flow)

WE VALUE:

• Basic knowledge of pricing of a service agreements.
• Able to forge strong internal business relationships and deliver on commitments.
• Demonstrates a strong commercial awareness.
• Excellent interpersonal skills as well as good verbal, written and presentation skills.
• Ability to multi-task and prioritise work.
• Self-motivated and able to work with minimum supervision.

Additional Information

• JOB ID: HRD261114
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 10000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt